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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1160 Showing 23,181-23,200 of 24,218 reviews
  • Rated 1 out of 5 stars

    Card

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok not bad for the purchase should get more stuff for the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not completely satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't receive any notification that I can download and install this security system. I haven't used this product since I purchased my HP laptop.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received a Trend Micro package at the time of purchase and there should be an email sent to the address you provided that will include your activation key and a link to the download file. If you haven't received either, we recommend you call Geek Squad support. Good luck, ValuedCustomer. trend-micro

  • Rated 1 out of 5 stars

    ????

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ready to download? How is this product ready to download?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation procedure is complicated. I was unable to install because it continually returns me to the initial process.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Nayo. You should have an email from Best Buy with the link. If you continue to have trouble with the installation process, please give us a call. trend-micro

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash trash trash trash trash trash trash trash trash trash trash. Trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Anti virus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great. Need more improvement from product side

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can be avoided

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnecessary and need an option to remove them from the original purchase..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have other software I trust better. I work in the industry and my company gives us a slim secure suite. Not this bloated resource hog.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Snobbery. trend-micro

  • Rated 1 out of 5 stars

    Don't bother with AV software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use the built-in Windows security features and browse the internet with Firefox and uBlock Origin. AV software causes more problems than it solves.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing not to try your complimentary Trend Micro security subscription, Solstices. trend-micro

  • Rated 1 out of 5 stars

    Antivirus are useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modern OS’s dont need antiviruses. Just use common sense online

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't need this but they are trying to push this on me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not useful

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think it is necessary for a Mac. It made my mac very hot and found nothing. I uninstalled it .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why Best buy puts these in your purchase! does anyone even use them?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that the Trend Micro security trial subscription was not a good use of your time, Great. trend-micro

  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would have been amazing in 2007 when I was worried about viruses and still thought I had to pay for protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security solution, Kevbot. trend-micro

  • Rated 1 out of 5 stars

    Regret using this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useless and slows down my computer. I regret using this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never, never used it.I ignored it.Becauae it was not free

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro is Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will not work, troubleshooter can't figure it out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why would you want to use this?

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would you ever want to use this? That is beyond my comprehension. Just don't be an idiot on the internet.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security software is right for you, WindowsBSoD. trend-micro

  • Rated 1 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a waste. no need for it for i ae free service with specrum internet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cancel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this if this was suppose be gift for buying the chrome book why when I returned it was taking out of my money

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you canceled your Trend Micro subscription, SosaaB. trend-micro