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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1166 Showing 23,301-23,320 of 24,218 reviews
  • Rated 1 out of 5 stars

    Another Subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An unnecessary freebie that I didn't use. I bought an iPad and would've bought it without this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription to protect your iPad, Borner79. trend-micro

  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really now a days we know how bad these are for our computer. why even offer it its just makes your computer run even slower

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro and other top-rated security programs both protect computers from viruses and protect users from identity theft. It's a big job and we're sorry to hear that you feel that security programs are not worthwhile, steel. trend-micro

  • Rated 1 out of 5 stars

    Don’t need it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it. Don’t really need it for my Apple computer. Have never had a virus with Apple.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security subscription is helpful for your computer, JayZ. trend-micro

  • Rated 5 out of 5 stars

    Compatible with HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed it to my HP laptop. Was included with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They never gave me the product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just realized I didn’t get my item it was not with the bundled I picked up and I paid for it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy after your purchase with installation instructions and a link to the special Trend Micro website for Best Buy customers. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Virus protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like this product it's not a good virus protector. I put Norton on my computers. They are protected now.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security software program, Ld59. trend-micro

  • Rated 1 out of 5 stars

    couldnt download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just bought a new laptop and caant install it because macafee is already pre downloaded on it ?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Many manufacturers pre-load laptops with common security programs. You can replace that with your Trend Micro security subscription, Faith. trend-micro

  • Rated 1 out of 5 stars

    is it necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first thing guy at best buy says is you don't need anti virus stuff for Mac...then they give free trial of anti virus????

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      All computers and mobile devices that connect to the Internet can benefit from using a security program, bignick. Not only does it provide protection against viruses, but it protects your personal information from data theft. Mac computers may not be the target of as many virus programs but all hackers need is a web browser to access the data on your computer. We hope you try your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    did not activate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i will not use or activate any 6 month app. even if it's a freebie. I use a free security app that never needs to be renewed.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in trying your complimentary Trend Micro subscription, splat. trend-micro

  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crap, could not get it to work properly. I ended having to delete and return to factory settings.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, JNOVI. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Didnt need

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use it forgot it was even given with the surface

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to find any information into he app store on this product and thus did not use

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription to protect your device, Great. trend-micro

  • Rated 1 out of 5 stars

    Never heard of it and now I know why

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one came for free with the laptop purchase. A fine example of you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, PeteM. trend-micro

  • Rated 1 out of 5 stars

    Did not use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use since I already have a paid subscription to Webroot that covers up to 10 devices

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Larkin. trend-micro

  • Rated 1 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ain’t nothing better than the built in windows defender system get outta here with that crap

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, thisguy. trend-micro

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is aweful dont waste your time with it……………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mobile Apple version is not in the App Store and thus not truly downloadable or usable for IPads.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iOS smartphones and tablets, Ralph. You should have an email from Best Buy with the link. trend-micro

  • Rated 3 out of 5 stars

    Virus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used yet so not sure how well this product is.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    first macbookpro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hav`nt installed at this time yet. i`m not really worried too much since apple pro macs are rarely subject to viruses.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    flunk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not get to install. It was accidently deleted before I had mail set up on new computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't get the chance to install your Trend Micro security software before your trial ended. trend-micro