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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1169 Showing 23,361-23,380 of 24,218 reviews
  • Rated 1 out of 5 stars

    It's a thing that came with a thing.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHAT IS THIS EVEN. I DID NOT BUY THIS. IT MUST HAVE BEEN ON MY TABLET ALL ALONG. AHHHHHHHHH

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription, Veereviews. You should have received an email from Best Buy with details and installation instructions. If you did not, please contact Geek Squad support for more information about your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    I don't use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wht use something that I would have to pay for later on when a better product is available at more cost

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, drf5639. trend-micro

  • Rated 1 out of 5 stars

    Never Used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with a laptop I bought. Comcast gives NORTON out with their subscription. I never used this

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, PaulM. trend-micro

  • Rated 1 out of 5 stars

    Yea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ugh i wouldnt actually reccomend using this but thats just my opinion i guess

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you wouldn't recommend using Trend Micro security subscription to protect your computer, Janny. trend-micro

  • Rated 1 out of 5 stars

    Did use it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt use this because when I return the laptop that it came with they took this back as well.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you weren't able to use your Trend Micro security subscription, Nettieboo. trend-micro

  • Rated 1 out of 5 stars

    Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing this was free with the purchase of a Chromebook because it's not compatible!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Negative review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hated that program and it is waste of time and money I was glad it was given for free

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't feel that Trend Micro was the right security program for you, gideon. trend-micro

  • Rated 1 out of 5 stars

    Does not work glad I didn't pay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work can not add to computer. Gives zero useful instructions.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to look for special extensions that are compatible with devices like smartphones, Windows in S Mode, and Chromebooks, Barb. trend-micro

  • Rated 1 out of 5 stars

    Never used this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came installed with the Lenovo laptop I bought. Never installed it. Malwarebytes has always worked and is the best.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your complimentary Trend Micro subscription, chmk. trend-micro

  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the security features. Definitely a must have!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I dont understand why I bought this

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this? I never even used it. I didnt even want to buy it how did this happen ?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription, sweetshellzz. You should have received an email from Best Buy with installation instructions. If you did not, please contact Geek Squad support to get information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Why buy when MS Defender is free?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like TrendMicro, but I rely on the free MS Defender that Microsoft provides because it doesn't bog down my pc.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's great to hear that you're keeping your computer safe, LDuane. Windows Defender is a good base-line security tool but Trend Micro offers stronger protection and more features to better fit your personal computer habits. We hope you give it a try! trend-micro

  • Rated 1 out of 5 stars

    I did not get this item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot comment on this item because I did not get it and so I am not able to recommend it to anyone.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear you did not receive your Trend Micro software, kate. Please contact Best Buy for further assistance. trend-micro

  • Rated 1 out of 5 stars

    USELESS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless. Don't waste your money. It does not protect your system from anything.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro subscription, Hassan. trend-micro

  • Rated 1 out of 5 stars

    Ehh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too sure why I would need this for my tablet but ehh it was free

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you try Trend Micro's mobile security for tablets, JVMC. You should have received an email from Best Buy with a link to the special Trend Micro website for Best Buy customers where you can download the extension for tablets and other mobile devices. trend-micro

  • Rated 5 out of 5 stars

    Nice add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Not sure if we will continue after

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never use these things. Maybe someone else does, but im too careful.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security is right for you, LockDown. trend-micro

  • Rated 1 out of 5 stars

    Anti Virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To install was not user friendly. It did not give me the option of just doing a trial.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      The subscription you received from Best Buy is a 6-month trial, Protection. We hope you enjoy it! trend-micro

  • Rated 1 out of 5 stars

    never used

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never used didn't want to get caught up with another bill after the free play

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription, Goodforseniorandchildren. trend-micro

  • Rated 1 out of 5 stars

    haven't use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not use this product as of 12/20/19, so therefore I can not give you a review on this product.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you take the time to install and try your Trend Micro security software, Millertime. Remember, the subscription started on the day you purchased it! trend-micro