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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1170 Showing 23,381-23,400 of 24,218 reviews
  • Rated 1 out of 5 stars

    Spam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t able to access it was sent via email ended in spam folder and wasn’t able to use

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that the installation instructions from Best Buy were lost in your email spam filter, King. trend-micro

  • Rated 1 out of 5 stars

    NoUse

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no use for this FREE product with our purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Stillwaiting. trend-micro

  • Rated 1 out of 5 stars

    Don't use it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not put these on your computer. They're junk. Windows Defender does enough,

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer using a different security program, Jake2572. trend-micro

  • Rated 1 out of 5 stars

    Clueless

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never even figured out how to use it. I didn’t even know what to apply it to.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security trial subscription, Weitda. You should have received an email from Best Buy with details. If you did not, please contact Geek Squad support to get information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Got Free

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair I got this for free but I would never dream of installing it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to install your Trend Micro security subscription, Jay1. trend-micro

  • Rated 1 out of 5 stars

    Didn’t love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan! Got it for free but still don’t like it nor need it! Thanks for reading!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't love your Trend Micro security subscription, Cole. trend-micro

  • Rated 1 out of 5 stars

    I couldn't install it,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't install it, it was a game from you. I couldn't install it, it was a game from you.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Alao. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    works ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i didn't really like the interface of this product... i installed and removed it from the computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not like the way the Trend Micro interface looked, BBConsumer. It is unfortunate to hear that this was the reason you uninstalled the software. trend-micro

  • Rated 1 out of 5 stars

    It was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many better options from internet providers that come with your service. Who really needs to pay for antivirus?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you have good security options available to you from your Internet provider, Tommy, but we hope you consider trying Trend Micro on one of your computers to see if it like it better. trend-micro

  • Rated 1 out of 5 stars

    Hmmm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected but if it's free thanks but kinda like having nothing wud b better

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro subscription, Scortes91. trend-micro

  • Rated 1 out of 5 stars

    Not going to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing good or bad, I already use Norton protection.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bundled bloatware

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless product that came with a laptop I purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nogo. Bloat ware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free item...? Ha. This is free everywhere for the trail. Not worth your time.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that the free trial subscription is worth your time, Charlie. trend-micro

  • Rated 5 out of 5 stars

    excellent product at a bargain price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider this a great product at a bargain price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This started when I purchased the computer. But it was a Christmas gift so by the time we opened it, two months elapsed

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, Mandy. trend-micro

  • Rated 1 out of 5 stars

    not needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't give this a true rating since I haven't used it. I really didn't need it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription, Joyee. trend-micro

  • Rated 1 out of 5 stars

    Uninstall it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what a pointless trial, especially when Windows comes with its own security software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, rudy. trend-micro

  • Rated 1 out of 5 stars

    Doesnt need for Mac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont trust any of this so called virus protection especially for Apple products

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your Mac, DaNamesLB. trend-micro

  • Rated 1 out of 5 stars

    Really wrong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same thing buy 2 items , and they cancel the one with discount I think that’s wrong

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your purchase experience with Best Buy, Fred. trend-micro

  • Rated 1 out of 5 stars

    I don't pay for virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are too many good, free virus protecting software's out there to even bother installing this for six months

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry that you are not interested in trying the award-winning security that Trend Micro offers, Fresyes. trend-micro