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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1172 Showing 23,421-23,440 of 24,218 reviews
  • Rated 1 out of 5 stars

    Trend micro internet security

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not use item. I tried, I couldnt get it to down load. SAD Face

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Kristie. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Can not figure it out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried to install on my IPad 20 times and no matter what I do it will not install

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like iOS and Android smartphones and tablets, VentiPlease. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad product It made my noisy mac and Apple people asked me to remove this product from my computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt that Trend Micro was not a good program for your Mac, DRJODAS. trend-micro

  • Rated 1 out of 5 stars

    Unprofessional

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Woodlands bb tried to charge me for this free add on. Purely pathetic.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Sure

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure if it was in use. Came with the laptop I bought.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Binger. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good program. Have my own to keep computer safe

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Airfryer. trend-micro

  • Rated 1 out of 5 stars

    unusable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got it in March but I didn’t install. By the middle of April when I started to install, it didn’t work at all.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, Alex. We'd be happy to help you figure out what when wrong so you can use your Trend Micro subscription. Just give us a call. trend-micro

  • Rated 1 out of 5 stars

    Not Using

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided not to use this as it was going to override the already installed PC software. It seemed like a waste.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your complimentary Trend Micro subscription, jsf5430. trend-micro

  • Rated 1 out of 5 stars

    Unusable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I try to install it tells it is not available in my country! I live in USA!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, Ganny. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    It was a waste of my time, did not install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a dud to me, would not install on anything so I continue to use what I already had.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Bouncy. trend-micro

  • Rated 1 out of 5 stars

    Thumbs down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t download takes you to site with different downloads that you can’t open

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with your specific computer or device, kate. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Useless offer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Internet Security (3-Device) (6 Month Subscription) is a useless offer, at least for me.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to heat that you feel an award-winning security subscription is not useful to you, Fahim. trend-micro

  • Rated 1 out of 5 stars

    NOT GOOD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made my cpu go slow i had to start it all over again. It didn’t make any sense

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, JAYRAM. trend-micro

  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really a horrible program. Won’t be using on any of my computers in the future.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Sam7. trend-micro

  • Rated 1 out of 5 stars

    Where is it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a brand new iMac laptop and this was supposed to come with it. I did not receive it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please contact Best Buy if you have not received your Trend Micro download link or software, SpinGal. trend-micro

  • Rated 1 out of 5 stars

    Unnecessary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnecessary; free with laptop. Annoying subscription model. Second one provided.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Finance1. trend-micro

  • Rated 1 out of 5 stars

    This was suppose to be free with the macbook purch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They started charging me the day I bought the mac book it was suppose to be free for 6 months

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that it was unclear that your trial subscription started on the day of purchase, Techrickreview1. trend-micro

  • Rated 1 out of 5 stars

    Will not work with Macafee virus app.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use this because of Macafee virus app will interfere with Trend Security app.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Patty. trend-micro

  • Rated 1 out of 5 stars

    Never use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing sucks. Just use windows defender. If you are just smart you won’t need it.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, amdy. trend-micro

  • Rated 1 out of 5 stars

    Don't bother with this, Windows already has built-

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother with this, Windows already has built-in antivirus and security.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Masterbetatesta. trend-micro