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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1173 Showing 23,441-23,460 of 24,218 reviews
  • Rated 1 out of 5 stars

    use norton instead

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product was very difficult to install all it because. i am loyal to norton 360

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Riggs. trend-micro

  • Rated 1 out of 5 stars

    Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t recommend used this software bring a lot ads and no protect for virus

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not recommend Trend Micro's security software, Xxnlac. trend-micro

  • Rated 1 out of 5 stars

    could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used it because it came with purchase, but I probably wouldn't pay for this in this day and age.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you were able to install your complimentary Trend Micro security software, IphoneUserdude. trend-micro

  • Rated 1 out of 5 stars

    Avoid this trash

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage, like paying for a virus, made my computer run like trash

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software was helpful for your computer, Crota. trend-micro

  • Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My opinon is this isnt the best on the market, there are better ones out there. You pay for what you get

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you believe there is another security product that would better fit your needs, David. trend-micro

  • Rated 1 out of 5 stars

    No download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not download. No product that came with iPad has been able to download.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iPhones and iPads. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    This software is garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because it was included for free with something I bought but this software is total trash. Avoid.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't see the value that Trend Micro security can offer your computer, AggieEric03. trend-micro

  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with it but never used. Better programs for free.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription, CliffG. trend-micro

  • Rated 1 out of 5 stars

    Don't know

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with purchase but I never used it. I have Avast and it works great.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, rbigham2. trend-micro

  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this isn't product, it is marketing put on, it has no value

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software has value, PDXreviews. trend-micro

  • Rated 1 out of 5 stars

    Security

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't really like this product. It wasn't easy to use.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't really like Trend Micro's trial subscription, Nono. trend-micro

  • Rated 1 out of 5 stars

    Not very good, Very tough to load on a HP computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good, Very tough to load on a HP computer. Would not recommend this product!!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had difficulty installing your Trend Micro software, JohnG. trend-micro

  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried downloading several times and it was horrible. Still have not gotten it active

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, Scotty. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Freebie Add-on

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a freebie that came with a purchase. i never used it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security trial subscription, BobinTexas. trend-micro

  • Rated 1 out of 5 stars

    not using it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if I install it it want my cc number and will charge me. no thank you you can keep it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you not planning to use your Trend Micro security software, momof4. trend-micro

  • Rated 1 out of 5 stars

    Don’t need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free with purchase of a MacBook Pro. We didn’t install it with fear that it might slow our computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      All devices that connect to the Internet can benefit from a security program like Trend Micro, arnold. It offers robust security options with settings that allow you to customize it to best fit the way you use your computer. trend-micro

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have code for cell phone. I installed in my phone it did not track any virus!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro mobile security software, URwa. trend-micro

  • Rated 1 out of 5 stars

    Never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. I am still used to the other Internet securities and antivirus.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use different security programs, Dicaro. trend-micro

  • Rated 1 out of 5 stars

    Slowed down my devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this on both my laptop and phone. Slowed both of them down dramatically.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt your Trend Micro software changed the performance of your laptop and smartphone, YOLO. trend-micro

  • Rated 1 out of 5 stars

    security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided not to use it. We use Norton instead. Don't know if it's good.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Snorna. trend-micro