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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1175 Showing 23,481-23,500 of 24,218 reviews
  • Rated 1 out of 5 stars

    Don't need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this free. So it hasn't been installed yet. Will not use it in the future either.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not intend to use your Trend Micro security software, LJTusa. trend-micro

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use this program, hate the fact it is automatically loaded on the computer and is a pain to uninstall

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not enjoying your complimentary Trend Micro subscription, Patrick. trend-micro

  • Rated 1 out of 5 stars

    I have no idea what this is

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know what this is and I haven’t the foggiest idea what to say about it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription, Bullothewood. You should have received an email from Best Buy with installation instructions. If you did not, please contact Geek Squad support to get information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Didn't install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't install the trial version. Wish it was a known provider like McAfee, AVG, etc.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not install your Trend Micro security software, Pratz. Trend Micro may not be a household name in America but it sure is globally. trend-micro

  • Rated 1 out of 5 stars

    Idk

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really didn’t get how to use it so I never did it expired I guess

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't download because it said item wasn't supported in our states.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, JBoyFresHHH. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    I don’t ever use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never use it, usually ends up slowing my laptop and I hate it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never your Trend Micro security subscription to protect your computer, Stevo. trend-micro

  • Rated 1 out of 5 stars

    Not even for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh... Came free with a pre-built PC... There are many other better AV programs out there. Skip this one.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not planning to try your complimentary Trend Micro Internet Security subscription, NewSwitchGuy. trend-micro

  • Rated 1 out of 5 stars

    better options available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there are several options out on the market. This is one that I cannot recommend

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you recommend a different security program, Nitendo. trend-micro

  • Rated 1 out of 5 stars

    Not necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All these come with Best Buy computers but I feel redundant when Apple has the latest updates available.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's great to hear that you are protecting your computer by making sure the latest updates are installed, frankreply, a security program like Trend Micro can protect your computer and personal information in ways that OS updates cannot. trend-micro

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the purchase, glad it came free with the purchase of a computer

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your trial Trend Micro subscription, Alejo. trend-micro

  • Rated 1 out of 5 stars

    Not Using Trend Micro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not want the software or the daily barage of emails we have received.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro is right for you, Wolfpacker. trend-micro

  • Rated 1 out of 5 stars

    Didn't Even Install This

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't even install this product since I already have protection. This came free with the purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you consider trying your complimentary Trend Micro subscription, SerDannoRanAway. You may find it works better than your current security program. trend-micro

  • Rated 1 out of 5 stars

    Useless product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless product. They just give it since no one buys them anymore

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel Trend Micro security is a useless product, SunrisersUnited. trend-micro

  • Rated 1 out of 5 stars

    Unnecessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't forget that you will start paying after 6 months. There are many free alternatives for home use.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you choose to try your 6-month trial subscription for Trend Micro Internet Security, Teko. trend-micro

  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t activate it for my chrome book, called company and everything

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook, heeykayla. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Dont need it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok, slows everything down. Not for me, or the ipad i bought seems a little overkill.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that your Trend Micro subscription is too much security for your iPad, Iggs. trend-micro

  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never install one of these programs. Typically screw up more things than a virus would...

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in trying your Trend Micro security subscription, Dakota. trend-micro

  • Rated 1 out of 5 stars

    Trend Micro Internet Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I elected not to use the Trend Micro Internet Security software that came with the PC purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing not to use your Trend Micro trial, MyCloud. trend-micro

  • Rated 1 out of 5 stars

    I cant give a review on this item cause i didnt up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not gonna give my review on something that i didnt get to upload on my ipad

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions for your iPad, Lizzie. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro