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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1176 Showing 23,501-23,520 of 24,218 reviews
  • Rated 1 out of 5 stars

    Can't review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really can't say much about this. I have never used it I always use Web root.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Bucky. trend-micro

  • Rated 1 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly don’t think I can trust this software on my $2000 computer I have to do more research

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program to protect your new computer, Mike. trend-micro

  • Rated 1 out of 5 stars

    Not.great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money even if you get it free, boys your PC down horribly

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt that Trend Micro security ran poorly on your computer, Leumas. trend-micro

  • Rated 1 out of 5 stars

    poor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was returned to store but did not get my money (($29.99) returned to me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    why bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new laptop I purchased came with a better security software that lasted longer than this software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in trying your complimentary Trend Micro security subscription, waterdog. trend-micro

  • Rated 1 out of 5 stars

    hard to access

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me so many loops and changes from one site to another to be able to download

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are getting the software file from the special download website for Best Buy customers, aiwa. Best Buy should have sent you a link to the website soon after purchase. If you don't have that link, contact Best Buy support. trend-micro

  • Rated 1 out of 5 stars

    Don't bother

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really not necessary, it came free with the computer that we got

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that the Trend Micro security trial subscription is really necessary for your new computer, jonec429. trend-micro

  • Rated 1 out of 5 stars

    I don’t know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still waiting for it to arrive I never arrive. I do not have the slightest idea of ​​what happened.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure to contact Best Buy to ask about your complimentary Trend Micro subscription, Yssy. trend-micro

  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i do not even know why I got this. I never wanted it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security trial subscription, pollon. You should have received an email from Best Buy with details and installation instructions. trend-micro

  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I generally don’t worry much about protection when it comes to this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most internet providers offer internet security with their services. Not needed at all.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not feel that it is worthwhile to try Trend Micro's award-winning security software, AndrewF. trend-micro

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worded like junk slowed my computer down to a crawl. Use Microsoft defender.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Mikey95hf. trend-micro

  • Rated 1 out of 5 stars

    interaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    macafee is better problems with this program had to reinstall macafee when apps stopped working

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, fred. trend-micro

  • Rated 1 out of 5 stars

    Not interested

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a review, for this product (which I am reviewing)

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you take the chance to try your Trend Micro security software, JJJJ! trend-micro

  • Rated 1 out of 5 stars

    Very tough to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s hard to use it and I tried to install it and never got it on my laptop

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website to download the software, Sweety. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Wasn’t working for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not really sure what to say about this because I’ve never used it not even once

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not choose to install your Trend Micro security software, Oven. trend-micro

  • Rated 3 out of 5 stars

    Protection for your computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good to protect your computer; does not appear any better than other security programs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Included free, but worthless either way. Just use windows defender.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Turtle. trend-micro

  • Rated 1 out of 5 stars

    Worthless, wouldn’t download.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to download it and install - it wouldn’t down load. Worthless!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Andy. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    No Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the built in Windows anti-virus. So I never put this on my computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Hotelmike. trend-micro