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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1180 Showing 23,581-23,600 of 24,218 reviews
  • Rated 1 out of 5 stars

    Not downloading to iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep getting error message every time I try to download to an iPhone 7.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Mobile Security requires that the iPhone is running iOS 9 or later. Check the system requirements to make sure the app will run on your iPhone 7, Saltlifedreams. trend-micro

  • Rated 1 out of 5 stars

    a reason its free

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use norton or a professional brand. there is a reason its free

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Junkproduct. trend-micro

  • Rated 1 out of 5 stars

    Unknown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't install this free softwsre onto my new HP computer so I don't have a review for it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you haven't used your complimentary Trend Micro subscription to protect your new computer, Carl. trend-micro

  • Rated 1 out of 5 stars

    Micro Trend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't find the link to set it up so unable to use it.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Bird. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    TVguy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son who i purchased this lap top for did not want to install

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that your son did not want to use the Trend Micro security subscription, tvguy. trend-micro

  • Rated 1 out of 5 stars

    Booo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with my computer, not really a fan. Process heavy!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Matt. trend-micro

  • Rated 1 out of 5 stars

    Can not load

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can not give any review as the link sent to me does not seem to work

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and links, Ranger2016. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash garbage.. one of my biggest mistakes I ever made

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro security subscription, Jimmychoo. trend-micro

  • Rated 1 out of 5 stars

    no

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you buy your self MacBook and you don't need this makes computer slow

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your MacBook, Nismot5. trend-micro

  • Rated 1 out of 5 stars

    Don't know.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used, don't think this software is needed for my new laptop computer.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have not yet used your Trend Micro security software, hayin1007. Please remember that your 6-month trial subscription began on the date of purchase. trend-micro

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will not load on my tablet. Please cancel off my account

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iOS and Android smartphones and tablets. You should have an email from Best Buy with the link.

      If you need to make changes to your account, you will need to contact Geek Squad support. trend-micro

  • Rated 1 out of 5 stars

    Why?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did it come with my computer? I don't even know what to do with it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website to download the software, Isaac. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Sad I cant use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with a laptop I bought. Still have never been able to use it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      If you are having trouble installing and using your free Trend Micro security software, Cassi, please contact Geek Squad for technical assistance. trend-micro

  • Rated 1 out of 5 stars

    Forced to by with bundle...why?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want it, couldn't buy the product without it bundled.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't want your complimentary Trend Micro security subscription, ChrisC21Ace. trend-micro

  • Rated 1 out of 5 stars

    Don’t even

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just some other free trial junk they want you to get so you’ll have to spend more $$

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in using your complimentary subscription for Trend Micro, one of the world's leading security programs, Jeff. trend-micro

  • Rated 1 out of 5 stars

    Did not need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not hear good things about this download so I did not use it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription, Jackie. trend-micro

  • Rated 1 out of 5 stars

    Some spam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get avg free and you won’t need this at all it’s mainly just a racket

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Braincell. trend-micro

  • Rated 1 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use this item I felt it was a hassle to even down load

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription to protect your computer, Nick. trend-micro

  • Rated 1 out of 5 stars

    Useless.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is supposedly a so called gift when purchasing a new unit? CRAP

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that way about your Trend Micro security subscription, Mike. trend-micro

  • Rated 1 out of 5 stars

    not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is not needed in windows 10 since windows has very good protection on it's own.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Microsoft provides Windows Defender as a base-line of defense, mustang27. It's better than not having any security software on your computer. However, it's even better to have a security powerhouse installed on your computer, like Trend Micro. It can cover the basics like Windows Defender but also provides a whole suite of features and settings so you can find the right fit for your computer usage. trend-micro