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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1182 Showing 23,621-23,640 of 24,218 reviews
  • Rated 1 out of 5 stars

    It's free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't use it myself. It's a mediocre product at best. I prefer Norton myself.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer another security program without trying your complimentary Trend Micro software for comparison, DGE1. trend-micro

  • Rated 1 out of 5 stars

    didn't actually use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't actually use. Got a different AV software instead.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose to use a different security program, Wonderandy. trend-micro

  • Rated 1 out of 5 stars

    not used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not used so take this review or tell how many characters required!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription, ipad. trend-micro

  • Rated 1 out of 5 stars

    Never was able to down load it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No review, because it wouldn’t down load. Keep saying it couldn’t.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like smartphones, Windows in S Mode, and Chromebooks, Catmom6. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    It wasnt emailed to me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was never emailed to me, so I cant use it. I would like to tho

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, shelbygates. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download wouldn’t work or respond as directed and I gave up on it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, HabsDad14. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to down load on mac. It took me 3 days to get help

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Frank. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    I have not received this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't understand how this product was supposed to come to me and thus I never used it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have an email from Best Buy with information on downloading and installing your complimentary Trend Micro security subscription, Jakesf. We hope you are able to try it out! trend-micro

  • Rated 1 out of 5 stars

    Trendmicro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tredmicro gave me viruses. Thumbs down............

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with Trend Micro security, iCloudman. trend-micro

  • Rated 1 out of 5 stars

    I do not use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a freebie that I chose not to use. I have no idea whether it works or not.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing not to install your free Trend Micro trial, Hbww2. trend-micro

  • Rated 3 out of 5 stars

    Its okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a decent for data security prevention, there are better data security tools

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech stuck this on my computer without permission. Boo

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software installation, nick. trend-micro

  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Utter crap, just makes your laptop slow. Use literally anything else

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you recommend using a different security program, Mikehawk. trend-micro

  • Rated 1 out of 5 stars

    Bad choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate antivirus software. I got this one free with laptop.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security is right for you, Vaidees. trend-micro

  • Rated 1 out of 5 stars

    Couldn't install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the code wouldn't work so ended up buying and installing web root

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, MIKE1970. trend-micro

  • Rated 1 out of 5 stars

    Never ised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used this software!! I needed up letting it expire

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not plan use your Trend Micro security subscription before the trial period ended, Sunflower. trend-micro

  • Rated 1 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why they still give this away with purchases.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you are able to use your Trend Micro security trial subscription to protect your new computer or mobile device. trend-micro

  • Rated 1 out of 5 stars

    Didn’t quite use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why the subscription starts the day you purchase not the day you activate it!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there was confusion about when your trial subscription began, TMURS. trend-micro

  • Rated 1 out of 5 stars

    No value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not install. Even their “support” couldn’t get it done.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro software. Be sure to visit the special Trend Micro website for Best Buy customers to look for special extensions that are needed for devices, like smartphones, Windows in S Mode, and Chromebooks, Tommie. trend-micro

  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not download as it is only a 6 month subscription.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription, Evee. trend-micro