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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1183 Showing 23,641-23,660 of 24,218 reviews
  • Rated 1 out of 5 stars

    Not good no instructions on how to install it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t get it to work no good should explain better how to use it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Dawn. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    I don't use these things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use these things so I didn't use this and I don't know

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription, Tomb. trend-micro

  • Rated 1 out of 5 stars

    Never got this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t gotten this! I never got this. I was never given this

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Bad112233. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    buyer beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never purchased in store. Watch out potential buyers...

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not informed about your Trend Micro security software trial. trend-micro

  • Rated 1 out of 5 stars

    WORST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT GOOD I DO NOT RECOMMEND TO BUY THIS. VERY COMPLICATED

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Salahuddin. trend-micro

  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft already has built in anti virus. Just use that

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, kcihtred2. trend-micro

  • Rated 1 out of 5 stars

    Wouldn’t install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the email to 8nstall it, but it wasn’t available. I gave up.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear you were not able to find the installation file for your Trend Micro security software, Gibbs. We'd be happy to help point you in the right direction; just give us a call. trend-micro

  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think it works. Not satisfied with this product

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Kris. trend-micro

  • Rated 1 out of 5 stars

    Never used it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used the item that was given to me. Or i left it somewhere

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription to protect your computer, sweetjanine. trend-micro

  • Rated 3 out of 5 stars

    Never installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product came with my new laptop but I use Norton and have never installed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not needed to get with a new macbook. Don’t have to use

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security software is right your computer, Scoy1234. trend-micro

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with the laptop and it is useless. Would never use

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your laptop, Pinkycat2020. trend-micro

  • Rated 1 out of 5 stars

    I have security from other laptops - not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really of any value as I use something that I purchased before on other laptops.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in trying your complimentary Trend Micro security subscription, CDRWDF. trend-micro

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never tried with my devices. Never mentioned how to use it..

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription to protect your devices, Alex. trend-micro

  • Rated 1 out of 5 stars

    I did not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnecessary trial programs to bait you into buying more.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not install your Trend Micro security subscription, Anon. trend-micro

  • Rated 1 out of 5 stars

    Slows down the computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this software when I returned the very slow computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose to return your Trend Micro software along with your computer, Amanda. trend-micro

  • Rated 1 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would anyone use this? Ummmmmmmmmmmmmmmmmmmm ok.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security is right for you, visfortaco. trend-micro

  • Rated 1 out of 5 stars

    Anti Virus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it Not great reviews Sorry Looked into better

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription, comp. trend-micro

  • Rated 1 out of 5 stars

    This is junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not use junk-junk junk slow down computer. Locked up computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that you do not plan to use your complimentary Trend Micro security software, Krwolf17. trend-micro

  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase. Words words words words words. More words.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, jjfromthenn. trend-micro