Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1184 Showing 23,661-23,680 of 24,218 reviews
  • Rated 3 out of 5 stars

    As expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not downloaded this yet for use but seems like a basic security program

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Purchase! Won’t Work

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software is horrible won’t download at all on my computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Software. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Couldn’t download

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App not available for iPad Air and download next to impossible

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iOS smartphones and tablets, Hinton. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Not a fan

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really a fan of this product. Prefer the competition over this one.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Vecknon. trend-micro

  • Rated 1 out of 5 stars

    Can’t use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used since the computer ur cane with has missing parts

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you are able to use your new computer soon! Once you are able, be sure you to visit the special Trend Micro website for Best Buy customers to download the software version that will work with the activation code for your subscription; you should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Confused

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m actually confused about this one, it didn’t come with any specific instructions...

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You can find more information about installing and using your Trend Micro subscription by going to the website listed inside the package or in the email you received from Best Buy following your purchase, Jewellsrocks. trend-micro

  • Rated 1 out of 5 stars

    Dont use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont use, and dont need takes up space. They make you write a review

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not recommend your Trend Micro software, Hello. trend-micro

  • Rated 1 out of 5 stars

    did not receive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can not rate something I did not get...was not offered this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Use windows defender

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use windows defender and a little less carelessness

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Franky2Timez. trend-micro

  • Rated 1 out of 5 stars

    Nope.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would you use this? Windows defender is better.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program. trend-micro

  • Rated 1 out of 5 stars

    Did not use

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need for this product get good anti virus with my ISP

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not try your Trend Micro security subscription, James. trend-micro

  • Rated 1 out of 5 stars

    Didn't receive it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't receive this product in the mail. That is why I'm giving it a 1 star.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with the download and install instructions, Shan. If you did not, please contact Geek Squash support. trend-micro

  • Rated 1 out of 5 stars

    Never used

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the product it came with so I never used it,

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription, Jdiaz. trend-micro

  • Rated 1 out of 5 stars

    Never used

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used. It was an add-on when I bought something.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription to protect your computer, Sniperbunny. trend-micro

  • Rated 1 out of 5 stars

    not worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop giving me free spam please i dont enjoy it....

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security is right for you. trend-micro

  • Rated 1 out of 5 stars

    Link did not work

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Link did not work. Could not install it on any device

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work for your subscription, Diane. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    didn’t use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came free with purchase and i didn’t use it but seems cheapy

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, bbuyer. trend-micro

  • Rated 1 out of 5 stars

    Not good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to add antivirus to ipad. Not worth buying

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with a link to the special Trend Micro website for Best Buy customers where you can download the extension to protect your iPad. trend-micro

  • Rated 1 out of 5 stars

    I don't use it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use it have a different service I like and have used for years

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer using a different security program, MrPickey. trend-micro

  • Rated 1 out of 5 stars

    Not good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to down load good thing it was free with purchase

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are going to the download website that Best Buy sent to you through email after your purchase, cosmoe. This special website is designed for Best Buy customers and has all of the files and resources you need to get the most from your Trend Micro subscription. trend-micro