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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1185 Showing 23,681-23,700 of 24,218 reviews
  • Rated 1 out of 5 stars

    Unable to Access

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to access this system so I purchased another.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose to use a different security program, guzmanlourdesm1. trend-micro

  • Rated 1 out of 5 stars

    Absolutely useless and a burden to purchasers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ruined my wireless gateway and not worth the add on to my laptop

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not feel your Trend Micro security subscription was useful, Mike0601. trend-micro

  • Rated 1 out of 5 stars

    To hard to download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have never been able to download onto my new laptops.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Bern. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Didn't get to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expired couldn't use it. I still have 1 week before it should've expired

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro software before the 6-month subscription expired, Jamie. trend-micro

  • Rated 1 out of 5 stars

    no good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend this product. It's slow and sure didn't do much as it said it does.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your time. Purchase a higher quality program.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you recommend using a different security program, BBLover. trend-micro

  • Rated 1 out of 5 stars

    There is better protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will have to find a better protection plan for the computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security solution, Nicholl. trend-micro

  • Rated 1 out of 5 stars

    Programs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to download program on my brand new computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Program. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Trend micro internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get this to down load on my phones and tablets

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iOS and Android smartphones and tablets, DadraHenry. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Is not useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not satisfied by this product provided for the laptop that I have purchased.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not feel that your Trend Micro security software would be useful for protecting your new computer, Andrew. trend-micro

  • Rated 1 out of 5 stars

    ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee said i could not use it on my chrome book

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook, iggjhuyvffufh. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not trust it at all. I regret even installing it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, UnhappyDude. trend-micro

  • Rated 1 out of 5 stars

    Do not even use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I even have this is that it was free with an iPad that I purchased.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing to not try your Trend Micro security software, VitoCorleone. trend-micro

  • Rated 1 out of 5 stars

    not in service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to download on my chrome book

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with a link to the special Trend Micro website for Best Buy customers where you can download the extension to protect your Chromebook, Marlie. trend-micro

  • Rated 1 out of 5 stars

    ALittleDisappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. It is an expenditure that you don't need.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software subscription, John. trend-micro

  • Rated 1 out of 5 stars

    Stop. With the freeware garbage. Thanks!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop. Stop Stop With the freeware garbage. Thanks!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that Trend Micro security software is right for you, Eddie. trend-micro

  • Rated 1 out of 5 stars

    dont know how to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't seem to have it on my computer. i purchased it but never recieved it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please visit the download website provided inside the Trend Micro package and listed inside the welcome email from Best Buy, lmarkham81. If you did not receive the email from Best Buy, please contact Geek Squad and they will be able to help your download and install your free subscription. trend-micro

  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product, don't really need it. This is not essential.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Ragala. trend-micro

  • Rated 1 out of 5 stars

    I don't use it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't see why I would need it on a MacBook. I never downloaded it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      All computers benefit from using a strong security program, Abby. We hope you consider downloading Trend Micro for your Mac and try it out. trend-micro

  • Rated 1 out of 5 stars

    Stick with mcafee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this security, plus your computer comes with mcafee anyways

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, jcjc. trend-micro