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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1186 Showing 23,701-23,720 of 24,218 reviews
  • Rated 1 out of 5 stars

    I've never been a big fan for Trend Micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont really install this on my pc. It came free with my ipad. not sure why.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Personal information and device protection is valuable on all computing platforms, including mobile devices, Kevin. We hope you consider trying Trend Micro Mobile Security with your free 6-month subscription. trend-micro

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great thing for the computer and nothing else

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Krystine. trend-micro

  • Rated 1 out of 5 stars

    Didn’t use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cam free with a laptop I purchased. I did not use it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription, Srock. trend-micro

  • Rated 1 out of 5 stars

    Not Useful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have run this scan a number of times and have found nothing.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that Trend Micro is successfully protecting your computer from viruses and other threats, Lady. If you are looking to address an existing problem, try Trend Micro's (free) program, Housecall to detect and fix viruses, worms, spyware, and other malicious threats for free. trend-micro

  • Rated 1 out of 5 stars

    Use Bitdefender not this trash

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use bitdefender for home PC security or your business.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Jesse. trend-micro

  • Rated 1 out of 5 stars

    Absolutely impossible to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is impossible to figure out. I had to give up on trying

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have had trouble installing your Trend Micro software, Mamaboo. Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Disappointing add-on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This should be a customer choice, not an automatic add-on.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your free Trend Micro software trial, EWind. trend-micro

  • Rated 1 out of 5 stars

    Doesn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work. Doesn't download. Doesn't work. Don't work.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with both Windows and Mac computers and other devices, like smartphones, Windows in S Mode, and Chromebooks. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Never used it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot review this product as I have never used it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription to protect your computer, Boro. trend-micro

  • Rated 1 out of 5 stars

    installation code would not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    downloaded and tried to install, Message install code invalid

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are downloading the special version of Trend Micro Internet Security for Best Buy customers, woody. You should have an email from them with a link to the website where you can get the right download file. If you don't have that message, give us a call and we can point you in the right direction. trend-micro

  • Rated 1 out of 5 stars

    Will just slow your pc down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnecessary product. I stick with windows defender.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, SimpleUser. trend-micro

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Horrible program no wonder it was free..

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Deezbookz. trend-micro

  • Rated 1 out of 5 stars

    Unable to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t download it. It is not available in my area.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, Hollis. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    Didnt use it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it .

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription, Graves. trend-micro

  • Rated 1 out of 5 stars

    Havent used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably never will. Anti viruses are scams in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Benwise90. trend-micro

  • Rated 1 out of 5 stars

    hell no

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DONT DOWNLOAD! Garbage that why they give the for free!!!!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not recommend using Trend Micro security, Chef. trend-micro

  • Rated 1 out of 5 stars

    Can’t use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says it’s not available in my region so I can’t use it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It sounds like there is an issue with region-detection on your device, MissB. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    Not worth your time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use the Suite your Internet Provider gives you for free.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you recommend a different security program, Corroded. trend-micro

  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't need this, nor do you want this, just say no.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro subscription, Zioina. trend-micro

  • Rated 1 out of 5 stars

    I don’t know

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use it because I turned my lab top back.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry that you didn't have a chance to try your Trend Micro security subscription. trend-micro