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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1192 Showing 23,821-23,840 of 24,218 reviews
  • Rated 1 out of 5 stars

    Not a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not a good product. I won't recommend it to anyone.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you would not recommend Trend Micro to others, Ming. trend-micro

  • Rated 1 out of 5 stars

    Didn't use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not use this I was and still am have Norton protection.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not install your complimentary Trend Micro subscription, W16wills. trend-micro

  • Rated 1 out of 5 stars

    hmmmm...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't even know where to locate this digital thing

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have an email from Best Buy with information about how to download your Trend Micro software, Shopaholic7. If you don't see that, contact Geek Squad support. trend-micro

  • Rated 1 out of 5 stars

    Yuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got it running correctly, instructions not too good

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had difficulties with the installation, Tomh. We'd love to help you out; just give us a call. trend-micro

  • Rated 1 out of 5 stars

    More free junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work, crashed my iPad. No thanks. What a waste of time

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, Mikioddy. trend-micro

  • Rated 1 out of 5 stars

    I did not get this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no such product. I never got this product at anytime.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's likely that Best Buy sent you an email with information about your Trend Micro security trial, tcsprank. If you don't see it, please contact Geek Squad. trend-micro

  • Rated 1 out of 5 stars

    Lmao who buys this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Legit trash idek how this got on my purchased items

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel there is value in this free security software subscription, Yeah. trend-micro

  • Rated 1 out of 5 stars

    WTH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardest to download on phones. I'm honestly confused.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your confusion, Confused. Be sure to follow the instructions for your mobile device using the Installation Guide. You will likely need to register your activation code with a Trend Micro account to finalize the protection on your phone. trend-micro

  • Rated 1 out of 5 stars

    Never recieved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never recieved this anti virus would have used if i had

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to try your Trend Micro security subscription, Richard51266. You should have received an email from Best Buy with download and install instructions. Please contact Geek Squad if you did not. trend-micro

  • Rated 1 out of 5 stars

    dont need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came for free but I always find we don't need them.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't plan to use your Trend Micro subscription, sfoster. trend-micro

  • Rated 1 out of 5 stars

    Malware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malware don't use it or pay for it don't activate it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We are sorry to hear that you feel Trend Micro is a risk to your computer, Stresspuppy. Our goal is to protect home computers from outside threats like hackers and identify thieves. trend-micro

  • Rated 1 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to know whst happened with my order, why you guys cancel it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Generic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks.....probably why it’s free with a computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro security, Kjb71. If there were specific features that you had trouble with, please let us know. trend-micro

  • Rated 1 out of 5 stars

    apple mac book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    same as the last two reviews its a Christmas present

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the free subscription only lasts six months so not very useful

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    totally unnecessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You do not need internet security protection for the Mac.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      All computers and devices that connect to the Internet can benefit from a security program that protects their personal information, Bert. Not all threats viruses these days. trend-micro

  • Rated 1 out of 5 stars

    did not load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not load the item , no need for this have some other

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not trying your complimentary Trend Micro security software subscription, trich. Trend Micro is a leader in the computer security industry and is rated one of the best in the world. We hope you reconsider. trend-micro

  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is junk and useless. Don't waste your money on this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not enjoying your complimentary Trend Micro security subscription, Steeezy06. trend-micro

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and constantly interfered with my activity

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt that the Trend Micro software interfered with the ways you use your computer, Cowboy. trend-micro

  • Rated 1 out of 5 stars

    Internet Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to download this? Tried several times.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You can follow the link in the email from Best Buy or, if you are using your subscription to protect a mobile device, you can use the App store/Play store and search for "Trend Micro Mobile Security." Be sure to sign in using your Trend Micro account once the app is installed. trend-micro