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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1211 Showing 24,201-24,218 of 24,218 reviews
  • Rated 3 out of 5 stars

    Good product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have! Supports Android, Mac, windows, IOS.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the review, Kelse! trend-micro

  • Rated 1 out of 5 stars

    Useless product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless product for how well firewalls work now, this only serves to slow down your PC

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why buy when free?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would anyone purchase antivirus software? Windows does this for you, for free!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Its its own virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just use your own common sense and its not that hard

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t click on things your shouldn’t and you don’t need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Anti-virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate antivirus software. This was given for free, and I never installed it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I was expecting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This anti viruses doesn't seem to function as well as its advertised.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worse than a virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was free, I do not want it. No one should want it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not necessary

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You do not need antivirus on a modern windows computer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t realize I got this with the laptop I purchased. Meh!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very very poor service. Lacks due diligence

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timeline: Reached online pickup , took 15 minutes to hand over the device because serial number was missing. the tablet was locked to pin and i gave it to geek squad for factory reset. After 30 minutes they could not so they processed return there. WASTED 2 hours counting my triptime

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Does its job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cancelled the order but had it before and it was pretty good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLY SLOWED DOWN THE PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this software as a complementary gift with a small pc purchase at best buy and I decided to install it to my home machine, which is an old intel i5 with 16 gb ram. It was all good till I ran a deep cleaning including old system files. After that clean-up, the trend micro continuously triggered full system scans, ran processes on the background, and slowed down the computer to a halt. I had to uninstall it and install avast free edition. Now it works fine.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were disappointed with your Trend Micro experience, TURQUOISE. It's possible that there were conflicts with the system requirements for the software and the hardware for your older Inter i5. We hope you have a better experience with your new PC. trend-micro

  • Rated 1 out of 5 stars

    meehhhh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this isn't really a selling point if you want to purchase something so 1 star

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    6 months = 64 days?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed the antivirus today. The product key (serial) is for 6 months, but when I installed it, it says "Expiring in 64 days". I have double checked that the serial was properly applied. I contacted Remote Support: Geek squad (Agent Nicky) and all he had to say was - " Your plan is expiring on 1/22/2019." Not helpful Nicky. Anybody with the same issue?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about the confusion, tanmayt! You should have been informed that the subscription started on your date of purchase. We have tried to also include this information on the package and in related emails about the subscription. trend-micro

  • Rated 1 out of 5 stars

    Aurora R13

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pc is garbage and so is dell. I STRONGLY RECOMMEND A DIFFERENT PC.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Makes computer incredibly SLOW!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to Trend Micro from Kapersky. I never had any trouble with Kapersky. Trend Micro runs in the background frequently. It slows the system down so badly that apps crash and I can't use some websites, incl. gov't websites. With the last update it got even worse. It bogs the system down even worse than Norton. I will NOT be renewing when this subscription ends!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were disappointed with your Trend Micro experience, Judy. trend-micro

  • Rated 1 out of 5 stars

    Please Do Not Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More like malware than actual virus protection. They try to rope you in by having it preinstalled

    No, I would not recommend this to a friend