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Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 989 Showing 19,761-19,780 of 24,218 reviews
  • Rated 5 out of 5 stars

    Great for free!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free six month trial for internet protection, can’t beat that!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with my PC and didn't use it. I have used Trend Micro in the past with no issues.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a Fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security suite was a free add-on when I purchased my laptop, and it is true what they say: "Free is worth the price you pay!" This IS product isn't terrible, however, I found the user interface to be a bit clunky, and it seemed to be a drain on overall resources. If I had to pay for it, would I? No. Given that it was free, am I still using it? Also no.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, RCLE25. trend-micro

  • Rated 5 out of 5 stars

    Nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security measure and it works with 3 different devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But it is very expensive, but it will keep your computer safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice service staff and clean store....... amazing ......

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Oh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it, it was for my kids tablet and didn’t need it at all

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Useless product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed all the steps int order to get it installed. , but couldn't download it .. every time it's says not compatible with my Lenovo windows version.. don't know what does it mean .. can't say I'm satisfied with this product

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, Benny. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value included with purchase of home comouter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great, light laptop that can last almost all day on one full battery charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product because it perefectly matches my pc requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Especially since it was free!! Can't go wrong with that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iI only use trend micro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came as a free bonus and I will use it for sure

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used- come installed on computer that we purchased; didn't renew.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No need for this

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've ever had any use for this, I own a MacBook air for over a year and never had to use this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad representative was very knowledgeable .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Used It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you install Microsoft Security Suite and Defender, there’s not much need for this software.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great trend micro internet!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great trend micro internet and it work for 3 devices!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice to have know this was needed for a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice to have for free but not sure what price for renewal will be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to see a security software that covers more than one device

    I would recommend this to a friend