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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 323 reviews

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85%
would recommend
to a friend

Customers are saying

Customers are impressed with Trend Micro Internet Security's easy installation, reliable protection, and free first-year subscription. Users find the software easy to use and appreciate that it works well without causing any issues. While some customers have compatibility concerns, the overall sentiment is positive with customers praising its protection capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 323 reviews
  • Rated 2 out of 5 stars

    Never recieved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never recieved this item lost in mail item was never sent to me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service flaw

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product in November tried returning it because the device it was purchased for didn’t need it the product. so basically when the 6months are up I’ll be charged the $60 without even using this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Renews automatically

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comes with "auto renew". It took forever to cancel the auto renew function. You can not do it through the settings on your computer, or the web site. You have to cancel it through Best Buy only!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard to use

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's doesn't work as a better computer system security software. Sometimes sending complicated alerts and you have to restart your computer to clean up alert window.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless Add on

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless, will automatically charge your account even if you dont choose to subscribe on this free add-on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just another antivirus, I would recommend use windows defender and it is the same, just made the computer run slower

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TrendMicroSucks2

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro is a horrible anti-virus program. Do Not Allow Best Buy Techs to talk you into buying Trend Micro Security.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sketchy Auto Renew

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not authorize an auto renew this hints at fraud. Was refunded but was not happy with the idea.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You literally have to call them to claim the code, and every time I claimed it it wouldn't work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It not for google chome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep getting notifications to allow thrid party cooking which google chome for latest versions

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need to purchase this if you can get antivirus software from library

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Non functional product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never get this to download or work. I would love my $50 back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not nexessary

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with my laptop purchase but don’t see the point with the better free options out there.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just wouldn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get by the password I don't know why they got to make this so complicated

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    trend micro internet security and antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn't work on my lab top. Gave up trying. Will not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought this and doesn’t even work with my lab topw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work well with Dell lab tops and Best Buy representatives promote it for them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have not installed yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not heard anything about this product. This is a new type of software to me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I had this deleted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This slowed down my laptop more then I could handle. I had to have it off....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to use. Downloaded the product. Could you not get it working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's not easy to installing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deberia de aver una forma facil de instalarlo la verdad no me gusto

    No, I would not recommend this to a friend