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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 243 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the protection, ease of use, performance, and peace of mind that Trend Micro Internet Security provides. They appreciate how it safeguards their devices from viruses and other threats, and they find it easy to install and use. The antivirus capabilities are also well-received, with customers expressing confidence in the software's ability to keep their devices secure.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 243 reviews
  • Rated 1 out of 5 stars

    Aggressive to a point its borderline useless.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely heavy usage and overly aggressive to a point it disables features of windows and overrides (IT) administration rights for your pc user account. It also would not let certain programs open as well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Auto-renewal

    Rated 1 out of 5 stars

    Misleading

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cashier will tell you it is free but will not tell you it auto renews and pulls money off your account after 6 months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was recommended by an IT engineer at work, the software is very effective scanning malicious websites and potential security issues to your devices. for six months this is a great way to see how it works.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Trend Micro is irritating and intrusive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found this to be a very intrusive and irritating program to use. Removed it from my system.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was offered this for free when I bought my computer. It kind of influenced me on purchasing the computer. It is not compatible with the computer that I bought. I don’t understand Microsoft does not have an app for the Trend Micro antivirus, therefore recommends not using it, which I totally understand. Obviously the people that offer the product with Microsoft computer doesn’t.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SCAM SCAM SCAM

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a scam! I got this "free" subscription with a purchase at Best Buys. I never used it, ever. Then I made sure I phoned in and told them I didn't want to renew. They still charged me months after. I will never but again from Best But in the USA!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    rip off

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    trend micro at best buy 49.99 for six mos. go direct to trend same 49.99 for a year. rip off dont do it free the first 6 mos then......

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    You need Trend Micro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Trend Micro with our new HP. Runs seamlessly in the background. Have used Trend for all our computers from Best Buy, Great security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the trend micro security suite works great. Scans computer automatically. Very easy to use. Protects you against hackers scammers. Worth having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually haven't used this yet but it was nice to know that it came with the laptop as security is important!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it seems to work very well. I like that it lets me know if any of my downloaded files have viruses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Walter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well, easy and simple to understand, the antivirus doesnt change the performance of the laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used a computer in years but this program was great and easy to install and use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trend Micro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i didn't use this since I have Norton on 10 of my electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Trend Micro Internet Security. It scans on a regular to detect any viruses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t bug you 24/7 do do things. Runs in the background and doesn’t bother you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Internet security

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though Trend Micro was free it was garbage. I installed it after having an IT person help me to install. I would not recommend it to anybody.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best antivirus

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great security product that I use on all of my devices, would highly recommend it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Duped by Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad never installed it even though I paid for it! Can’t get anyone at Best Buy to pick up the phone!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Anti virus

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this from Best buy when purchased a laptop. Used it

    I would recommend this to a friend