Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.6 out of 5 stars with 515 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about Trend Micro's Maximum Security Antivirus Internet Security Software. They appreciate its ease of installation, reliable protection, reasonable price, and good performance without slowing down their devices. Many customers have been using Trend Micro for years without any issues and recommend it to others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 515 reviews
  • Rated 2 out of 5 stars

    Disappointing Security Program mo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program was downloaded several times, but keeps reading will expire in 8days after purchasing and entering the code.Now I will need to invest in another security program.Very disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer seemed to run much slower with this brand than others. Thus my reasoning for only 3 stars.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues with a window popping up continuously but guess it protected my computer from viruses.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every year it’s hard to do this upgrade. I go to the website and it brings up a different website.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It came with my TT membership, how can I go wrong?

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with my Total Tech membership, how can I go wrong? Actually, it only does if you ask for it. :D Get a Total Tech membership and see what I mean. You have choices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subpar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now it does what it supposed to do, but I think Kaspersky is way better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very expensive for the years of service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Trend Micro Works

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Trend Micro for years on my smartphones and my computers (I trust in this software to protect from malware + hackers)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good security

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security is downloaded from internet. The prompts are easy to follow. Adjustments can be to suit your specifications. Love the security reports. Customer service interaction is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best overall security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have utilized Trend Micro for over 10 years to safe guard my computers. In additional bonus is the Optimizer. The speed and efficiency is hard to beat. I have also contacted tech support that assisted in removing a specific virus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the only type that was offered in store but it works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent antivirus

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent software to protect you devices, I am using it for several years and I had no issues with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pop ups Galore

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from Norton to Trend when my antivirus was expiring. I have had so many advertisement tabs pop up that I purchased Norton again. I tried to uninstall the Trend and I thought it was removed but there was still a file on my C: drive that would not allow me to remove it. I called Trend support and their support did the exact same things I tried. She then tried to talk me into paying one of their third parties to remove the application.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Abwhite. To completely remove your Trend Micro software, we recommend using the Trend Micro Uninstall Tool, which is free for all users. trend-micro

  • Rated 2 out of 5 stars

    It’s a download, not a CD

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made this purchase and requested shipping because I wasn’t able to download a previously purchased subscription. I couldn’t bring my laptop In for service because of COVID restrictions so I wanted a CD. Still can’t download.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      If you visit the URL listed on the packaging, there is an option to request a disc, AMDV. trend-micro

  • Rated 5 out of 5 stars

    Great price.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to load. Better price than the direct one from Trend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out for outdated software at Best Buy!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was outdated and NOT supported by Trend Micro any more and could not be downloaded or installed. No where on the outside of the box did it have a date of warning that it may not be supported by Trend or an expiration date. Once I opened the box it was labeled "Best Buy Trend Micro Maximum Security 2018" Best Buy gave me a difficult time in returning this product because I had opened the box but after a lengthy conversation with management was able to return the product.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Older versions of Trend Micro security are all eligible to receive free updates to the newest version. We're sorry to hear that there were issues getting the newest version installed on your computer. trend-micro

  • Rated 2 out of 5 stars

    NOT MY FIRST CHOICE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I DON'T LIKE HOW THE INSTILLATION CD ISN'T PROVIDED WITH PURCHASE. WEBSITE TO DOWNLOAD PROGRAM ISN'T USER FRIENDLY!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had difficulty downloading your Maximum Security, Monipooh. If you would like to request a disc, please visit the website listed inside the packaging. trend-micro

  • Rated 5 out of 5 stars

    Xxxxx

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best on the market. I recommend it. Price is a little too high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TrendMicro Max Security

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, get it ever year. Use on all devices in househod.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beybeetee

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! It suited my needs and was very easy to use.

    I would recommend this to a friend