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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.6 out of 5 stars with 307 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by Trend Micro Premium Security's multi-device protection, affordable pricing, and user-friendly interface. They appreciate that it can be used on various devices, including PCs, Macs, smartphones, and tablets, and that it does not slow down their computers. Customers also find the installation process easy and have not experienced any issues while using the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 307 reviews
  • Rated 3 out of 5 stars

    Typical Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special about the product. It seems to work as well as any of the others. I have used it for several years. I do wish that the one - year term of the license would start after the prior years license expires. I always inadvertently lose several days of protection when I activate the new license.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Trend for a while, and I am happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good product for virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good User Interface and design is good for any customer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Been using the product a few years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trend Micro Premium Security (10-Devices) (1-Year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase on sale save a lot works fine no problems.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product did not come with a disk which is not a problem, but downloading from their website which is not user friendly was not a good experience. I finally got it installed on one laptop but not the rest it was too much hassle to even go though.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not particularly like this product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some problems with this product and I don't remember just what they were, but switched to a different product the next year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not let me ad another device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent over 2 hrs online with Trend Micro and 30 mins with BB Geeksquad with no luck. I have been a loyal customer for many years and that changed today. TM sent me to the TM BB site and they only have one prod I can select and only have support for up to 3 devices. I told TM my prod wasn't listed and they told me to click on the one that was available and when I entered my key code it would go to my prod. That didn't happen. When I entered my code it told me it was for another prod and click here which took me right back to the TM BB site with only the one choice. When I installed it it removed my last version so now I have nothing. Geek squad couldn't find any info on my plan and wanted me to talk to someone else. I went to my past purchases and found it in less than a minute. I am supposed to have up to 10 devices and support until Jan 2020. I will never purchase Trend Micro again!!!!!! I do not recommend their products to anyone.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there was confusion about which product you are using, Bluespower. It is clear that the support agents directed you to the wrong website; you have a Premium Security subscription which supports 10 devices as you say. You can find the correct download file for your software on Trend Micro's website. Look for "Maximum Security." (Premium and Maximum use the same file but, based on your activation code, the software behaves differently.) I hope you're able to find the software you need, Bluespower. trend-micro

  • Rated 3 out of 5 stars

    Don't eat up a lot memory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product, i buy it every year. However i do not put sensitive information on my computer. No online banking, Etc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked fine last year I’ve been using this for years and it’s not as good this year. But it’s ok for the purpose...

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed in product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for use with multiple computers and operating systems. On sale for a good price, but no indication on box that it would not work with the latest Mac OS X so having to wait until it will be updated and compatible. Aggravating though when you are paying for a 12 months subscription and will not get near 12 mos. of usage for some devices.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro's Mac software is compatible with Mac OS X 10.13 or higher. You should be able to download and install that software using your Premium Security activation code, cuengineer. trend-micro

  • Rated 3 out of 5 stars

    use this on my parents and kids mobile devices

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use this on my parents and kids mobile devices. works ok so far. haven't had any problems.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good product for the price. I haven’t gotten a virus yet so it must be working

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost of this product is very expensive for the time

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Love it for my phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone sped up after installing this! Works great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jury is still out on this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a heck of a time loading into my computer. I had to take it to Best Buy for them to install it. I swear that it makes my computer slower than before i had it installed. I am still considering taking it out of the computer and getting something else.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are considering a different security program for your computer, lennyv. trend-micro

  • Rated 1 out of 5 stars

    Hard to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to best buy on the problem on installing this item. Tech support of best buy wanted to charge over $50.00 dollars to help me install into my laptop not my other two desk tops at home. Had to use online for installing on my laptop but can not install on my desktop. Very bad purchase and help from the store that sold the item.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, CROB. trend-micro

  • Rated 2 out of 5 stars

    Hard and confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and immediately had issues, stated I did something wrong

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We'd be happy to help you with the installation issues you ran into, George. Please give us a call. trend-micro

  • Rated 1 out of 5 stars

    Worthless Bloatware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added to TrendMicro to my computer a month ago and ever since my computer has been sluggish and freezes and crashes constantly. I removed it and installed another AV product and have not had any problems since.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt there were issues with your computer while using Trend Micro security, 12Stringer. trend-micro

  • Rated 1 out of 5 stars

    Software would not download to my desktop!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular software product would not download to my desktop at all!! I've used Trend Micro products for years and this is the first time I've had a problem. I will not buy this version of Trend Micro again!!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please contact our support team, Kennethway and let us help get your Trend Micro software up-and-running. We'd hate to lose your confidence. trend-micro