Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 29 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

79%
would recommend
to a friend

Customers are saying

Customers commend Trend Micro Ultimate Protection for its comprehensive device and identity protection capabilities. Positive feedback highlights the software's effectiveness in safeguarding computers and mobile devices. No negative customer feedback was provided. The product is praised for its complete protection features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-29 of 29 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best laptop protection!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection. It works for all laptops and desktops. Used for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend is the only brand that we use and trust at this time and have for years now, easy to use and set up and excellent protection provided

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not What It Used To Be

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Trend Micro user for over 10 years. However, this year, Mobile Security would not activate on my Android phone. Every time that I would try to install it, it would attempt to use my expired license instead of the license that I purchased on 12/14/25. After being in an online chat with Trend Micro support for nearly an hour, the rep told me that this is a known issue, and that a fix is expected by mid January. That is unacceptable. I have moved on to Norton 360.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Was realy easy to use. So good i the up grade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was realy easy to use. So good i went ahead and up graded.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not recognize active subscr on some devices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Trend Micro products for multiple years now without any issues This time, the activation code worked on 2 PCs but does not work on multiple phones. After spending 6+ hours with both Best Buy and Trend Micro over multiple calls, Chats, store visit, they have been no help in resolving this issue. I requested refund from Best Buy 5 days ago. They said I will hear back in 24-48 hours but no response yet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay Away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After over 10 years, my relationship with Trend Micro has come to a end. The support is gone and you can't even install this on your devices if you don't buy it from them. Hello Bitdefender

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Trend micro works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Trend micro for years. This version can be used on 10 devices. Have it on laptop, iPhone, iPad for family.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SCAM!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SCAM Requires credit card or else it won't work, no point in picking up a prepaid card. Been using them for 25 years and now have to stop, don't bother picking this up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Auto-Renewal Trap

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BEWARE! Requires opt-in to trend micro auto-renewal terms to complete registration. Unable to bypass this process and use as stand alone product.

    No, I would not recommend this to a friend
Sponsored