Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 9580 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
90%would recommend to a friend

Customers are saying

Customers highly value the Recon 50P Wired Over-Ear Gaming Headset for its sound quality and comfort. Many appreciate the price point, microphone, and compatibility with multiple devices. Some customers feel the volume could be louder and the cord could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 436 Showing 8,701-8,720 of 9,580 reviews
  • Rated 3 out of 5 stars

    It hurts when you wear it.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and design are nice, but the headset presses on my head. It gives me headaches while I’m using it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but had to exchange for a new pair after the headphone jack broke. They were only 3 weeks old. BB was good about the exchange.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great for the short time they lasted.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my 8 year old to use for his game and just after the return period ended the microphone stopped working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headset for the price, but nothing to write home about. If you need a headset for cheap, you could do worse than this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son. at first he struggled to find out how to get the headset to work properly. Once he figured it out it was a good deal, hence the reason for the 4 star

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone broke in less than a month and i totally forgot I had bought insurance for this. My fault.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello there,

      We’re sorry to hear about this inconvenience; however, please note that while Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website. TurtleBeach

  • Rated 3 out of 5 stars

    Cord too short

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are nice and I would recommend them. However the problem I had was the length of the cord being too short. So I had to return them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with this product. Mic would not stay in place and sound quality was very poor

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good afternoon,

      We are sorry to hear about the inconvenience you've had. Please be aware that our Support Team is always happy to lend a helping hand under your headset's warranty. That team can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 2 out of 5 stars

    Retuned

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we got home, we plugged this new headset in, checked for updates and the microphone sounded terrible to everyone in the chat. Retuned it and bought the a10 astros instead.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to buy a headset after my factory headset broke, I looked up turtle beach’s and they did not disappoint. I would highly recommend any turtle beach brand

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a gift and the user loves it and has had no issues with it. I did buy the optional safety plan to be on safe side since these things can get abused

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it but the wire kinda mess up super fast but it was cheap so u get what u paid for plus it got a mute button

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there Angel,

      We’re sorry to hear about this! Please be aware that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.

      Thank you kindly! TurtleBeach

  • Rated 2 out of 5 stars

    Below average

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s hard to hear the game and constantly has a hard time connecting. I wouldn’t recommend this set even for a beginner, spend more money and get a better set

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You get what you pay for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a value headset. That tries it's best to give you quality. But it's great for kids for headset and easy to use.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Wont buy again

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn’t hold up as long as I thought they should for the price. I just purchased in March and they lasted only a few months .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bleh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the mic doesnt work its really loose,the sound is okay not really the best.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hi Dani,

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50P. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Thank you and best regards! TurtleBeach

  • Rated 3 out of 5 stars

    A few gripes here

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted just over a year, not comfortable for extended use if you wear glasses, sound stage and mic quality are good!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could have been better

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game in the headphones are decent for an entry level gamer. However after using them for a while even at that level of gaming they become subpar. They feel stiff, and the over audio quality is poor.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Mongo!

      We are sorry to hear about the experience you've had with your Turtle Beach Recon 50 Headset, and we appreciate the feedback.

      If you have any questions or concerns, please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 2 out of 5 stars

    Meh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced for what you get. Not the best sound quality and there's definitely better. I'm not a fan of the plastic bits, they feel like they would snap in my hands.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't really compare it to anything else because it's the first one I've bought. It works fine I suppose, can get a little uncomfortable if wearing for a long time.

    I would recommend this to a friend