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Customer reviews

Rating 4.4 out of 5 stars with 9580 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers highly value the Recon 50P Wired Over-Ear Gaming Headset for its sound quality and comfort. Many appreciate the price point, microphone, and compatibility with multiple devices. Some customers feel the volume could be louder and the cord could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 440 Showing 8,781-8,800 of 9,580 reviews
  • Rated 1 out of 5 stars

    Broke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke the first week I bought it. I have to replace these all the time

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello there,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a great gift for kids. If your kids need good gaming headphones. Look no further

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good price terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones get the job done, but they are notnso good, and audio quality is bad, also the double cord makes it a hassel to use

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the headphones. She gets into her games more when she’s using them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microphone placement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should've made this headset w/ the ability to choose which side to have the microphone on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unpleased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase my Daughter made She's not pleased with the performance Sound only comes out of one side

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey Mike,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 2 out of 5 stars

    Good for kids

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like it. Headset felt some on my head. I would recommend it for kids/teens.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning!

      Thank you for leaving your feedback! Due to the wide variations in head sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers.

      Please bear in mind that your headset will break in over time, which should result in a better fit after you've used it for a while.

      With that being said, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Thank you kindly and have a great start to your week! TurtleBeach

  • Rated 1 out of 5 stars

    bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bar hurt the top of my head, only had them on 1 hour. Tryed 5 different time to wear them, they still hurt

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Was a hold over

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's purchase because he wanted an upgrade from the single ear mic he has been using

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, i bought it as open box. The cord was ripped out and completely worn out, but package had it listed as excellent. Never open box again.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Samuel!

      We are sorry to hear about the experience you've had with purchasing an open-box Turtle Beach Recon 50 Headset from BestBuy.

      Please know that Turtle Beach is not involved with the verification or distribution of open-box products sold through BestBuy.

      Please contact BestBuy directly for further assistance with your open-box purchase.

      Thank you. TurtleBeach

  • Rated 4 out of 5 stars

    works so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine so far. bought this because my skull candy headset stopped working in one ear - hope this brand is better. time will tell. thanks

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on sale based on the brand recognition but they are underwhelming. I've bought cheaper non gaming headphones that had better sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RISKY! Mic didn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure if it was Best Buy’s fault or the manufacturer but I bought these and the mic didn’t work. I had to go return it and exchange for a different headset.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello William! We are sorry to hear about the experience you've had with the microphone on your Turtle Beach Recon 50 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If you have any questions or concerns, please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 4 out of 5 stars

    Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased for my nephew as a Christmas gift. He is 12 years old and loves to play games, I think he will enjoy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a month of using it and it’s not working.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Lizzy,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I would recommend to all consumers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset this decent. Cushion needs to be improved as well as the plug. I sometimes have to unplug and plug back in to get it to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get what you pay for.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good sound but the quality is not good and can brake easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turtle Beach!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turtle Beach is always a good rout with gaming gear! I personally don't really like the microphone style but had no issues!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not my fave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this under the notion that it came ready to use. You will possibly need a splitter adapter for pc use, and it doesn't have one included

    No, I would not recommend this to a friend