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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9634 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the exceptional sound quality and comfortable design of this headset, which many users find to be a great value for the price. While the product is praised for its versatile compatibility and lightweight fit, some users have noted that the volume could be louder and the cord length is somewhat restrictive. Overall, the device is well-regarded for its performance during gaming and daily use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 443 Showing 8,841-8,860 of 9,634 reviews
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash headset. Can’t return it anymore. It just cuts out all sound for some dumb reason at random times. Don’t buy this trash headset. If I could do a 0 star rating I would

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Aizek! We are sorry to hear about the experience you've had with your Turtle Beach Recon 50 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 2 out of 5 stars

    Not my fave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this under the notion that it came ready to use. You will possibly need a splitter adapter for pc use, and it doesn't have one included

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap easily breakable and squeaks not the best headset by far it is wired it is not capable of decent sound quality its poor quality at best I'd recommend going a step up pay the extra 40$ for a decent set this is not worth the money spent.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning Brian,

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X as what you described does not sound like the usual experience for this headset. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.

      Thank you and best regards! TurtleBeach

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Terrible turtle beaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I'd atleast be able to hear the other people with maximum volume. Cannot hear them very well

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good for kids

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like it. Headset felt some on my head. I would recommend it for kids/teens.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning!

      Thank you for leaving your feedback! Due to the wide variations in head sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers.

      Please bear in mind that your headset will break in over time, which should result in a better fit after you've used it for a while.

      With that being said, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Thank you kindly and have a great start to your week! TurtleBeach

  • Rated 4 out of 5 stars

    Look a little more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lasted about six months. I would spend more to get a better pair. But if you want something inexpensive, buy these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a great gift for kids. If your kids need good gaming headphones. Look no further

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went cheap because my dog ate my good ones. Wish I hadn't. Sound quality is awful. Spend more. Or at least avoid these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked for couple days then stop working. Had to return it to get a different one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a open box idle and the 3.5 mm Jack was broken but I didn't notice until I plugged it into the Xbox controller. I live in entirely too far out to bring it back to the store.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      We are sorry to hear about your experience purchasing an Open-Box Turtle Beach Recon 50 Headset from BestBuy, however, please understand that we are not involved with the verification and distribution of Open-Box items in BestBuy.

      Please contact BestBuy directly for further assistance.

      Thank you! TurtleBeach

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Get what you pay for.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good sound but the quality is not good and can brake easy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a month of using it and it’s not working.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Lizzy,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 2 out of 5 stars

    Cheap headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine but the connection to the remote bends to easy plus you have to buy and accessory to make it fit to the remote

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The headphones stop working at 2 weeks of using it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy this item again. My son can't hear his friends, when playing online.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not a great product for a gaming teen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mic's wire breaks easily and we replaced more than 2 times.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the headphones. She gets into her games more when she’s using them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turtle Beach!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turtle Beach is always a good rout with gaming gear! I personally don't really like the microphone style but had no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turtle Beach, the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used Turtle Beach products for years now. Since we have PS4 with a different model, adding one to our Xbox was a no-brainer....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a great deal on the head phones they were in stock and price matched them saved me lots of money the service was great and was in and out very fast super happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good headphone and mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product , only problem is it is delicate and the mic stopped working but luckily I had insurance and got it replaced

    I would recommend this to a friend