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Customer reviews

Rating 4.4 out of 5 stars with 9580 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers highly value the Recon 50P Wired Over-Ear Gaming Headset for its sound quality and comfort. Many appreciate the price point, microphone, and compatibility with multiple devices. Some customers feel the volume could be louder and the cord could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 459 Showing 9,161-9,180 of 9,580 reviews
  • Rated 5 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what I need it to do. Just needed a headphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for gaming my daughter uses them with her xbox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this a backup happy i did works and performs as indicated

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mic issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t work, the mic fall from the plugged in the headset, and if u make it still won’t work to talk

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Greetings Albert,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing!!!! Cheap and easy to install

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gaming Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality wasn't what I wanted or expected from the brand

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Javie!

      We are sorry to hear about the experience you've had with your Turtle Beach Recon 50 Headset.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought this to play with his PlayStation. Loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for my son.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his headset... Multiple uses(ps4, ipad 3dsxl)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap price, cheap quality. Perfect for children.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels super cheap, not durable, really isn't worth the low cost. Perfect for a small child that you expect to be broken within the month.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello ASNx,

      Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with?

      Our Support Team is always happy to help as needed under the one-year manufacturer's warranty our products are sold with. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Thanks! TurtleBeach

  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it!! Easy to use. Not much more to say..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mute switch broke in less than 24 hours. sound quality was terrible. right side stopped working after a few days.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello there,

      We are sorry to hear about the experience you've had with your Recon 50X.

      Our headsets are each sold with a one-year manufacturer's warranty, and our Support Team is available to provide assistance with any sort of inconvenience. That team can be reached right from the support section of the Turtle Beach website as needed and is always happy to lend a helping hand.

      Thanks! TurtleBeach

  • Rated 5 out of 5 stars

    GreatTurtleBeaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son absolutely loves these new Turtle Beach headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ear phones are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has enjoyed this item using it for his computer games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great start...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset worked well for 10 days then mic stopped working. Warranty replacement through Best Buy was quick though. We'll see how the replacement works. Price dropped by $10 so that is a plus...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made cheap, terrible product only lasted a day. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there!

      We are sorry to hear about the experience you've had with your Turtle Beach Recon 50P headset.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you! TurtleBeach

  • Rated 1 out of 5 stars

    Doesn’t Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone doesn’t work when I got it can I get refund?

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning Rob,

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X and its microphone. Our Support Team can assist you in getting a replacement for the headset's microphone boom or assist with a full product replacement if necessary under the manufacturer's warranty that our products are sold with. That team can be reached right from the support section of the Turtle Beach website as needed.

      If you'd prefer to receive assistance in getting a refund, you would need to get in direct contact with Best Buy's customer service team so they can look in to that for you.

      Thank you and best regards! TurtleBeach

  • Rated 1 out of 5 stars

    “Headset”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was bad. The connection had problems every time.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good mornin,

      Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? The Recon 50P is a plug and play headset, so you should not encounter any sort of connectivity issues when using it with the headset jack on a PlayStation or Xbox controller. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my son gaming computer and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product work very well Would recommend to anyone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great until

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked great with our Xbox 1s until they didn't. Less than a month old and they just stopped. Found out that with rechargable batteries on the controllers, they will not work after a while.

    No, I would not recommend this to a friend