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Customer reviews

Rating 4.4 out of 5 stars with 9580 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers highly value the Recon 50P Wired Over-Ear Gaming Headset for its sound quality and comfort. Many appreciate the price point, microphone, and compatibility with multiple devices. Some customers feel the volume could be louder and the cord could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 462 Showing 9,221-9,240 of 9,580 reviews
  • Rated 1 out of 5 stars

    NA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not work with my sons ps4, which stated it was compatible.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Mouch,

      We’re sorry to hear about this inconvenience with your Recon 50P. That headset should provide compatibility with the PlayStation 4 console and its controllers. Since you your headset is not functioning as it should; please allow us to assist you with troubleshooting or warranty replacement service if necessary. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Ok for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave these to my 17 year old who knows how to take care of headphones, they lasted about 18 months before having issues.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap plastic. Feels like it's gonna break and sound quality was alright. Good to buy while waiting for a good headset to come through

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nobody can hear me when playing online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried everything to get the microphone to work to where people on the other end can hear me. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ugh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get it to work with multiple different controllers. It works fine on other devices, but will not work with my Xbox controllerS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junket

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things did not last long just poorly made and not of high quality at all what a shame

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning,

      We’re sorry to hear about the inconvenience you're having; however, please note that while Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Thank you! TurtleBeach

  • Rated 1 out of 5 stars

    always break

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These always break so if you buy them you need to purchase the warranty so you can continue to replace them

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Paige,

      We’re sorry to hear about this inconvenience! While Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. That team can be reached right from the support section of the Turtle Beach website and they are always happy to lend a hand.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Overall decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price but quality lacks. Overall if you just need a cheap mic then you can get his until you have enough for another

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too hot

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When wearing for more that an hour or so it holds warmed in. You’ll find yourself readjusting all the time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent headphone, not comfortable for me. I wouldn't recommend for long duration.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible. Mic does not work period. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X's microphone! We’re always happy to help under the manufacturer's warranty our products are sold with, and we can be reached right from the support section of the Turtle Beach website as needed.



      Thank you and best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite uncomfortable, sound isnt too bad but wouldnt buy again. Bought astros with a mixamp and the investment was worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone didn’t work with Xbox one controller and didn’t come with the adapter to connect to the controller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible. Waste of money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset broke shortly after purchase. Store said we Would have to contact manufacturer regarding any replacement of this product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for $$$$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my 9yr old for xmas. Loved them until they broke in march. Good for the $$$$$.... make sure to buy the warranty!!!!! Well worth $8..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son along with the protection plan. I am glad because this is the 2nd pair already as they go out pretty quick

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk cheap made had to return and exchange twice then the third time decided to get different brand

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Tammy,

      Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Thank you and best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Hard to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it was very hard to connect to the PlayStation Pro had to return it and get another one has a lot of static in the line

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one sides works and it came damaged wasted my money

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Antonio,

      We’re sorry to hear about this inconvenience; however, please allow us to assist you further under your product's warranty. Our dedicated Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair I’ve had to buy. They are great for a while but don’t last that long with repeated use.

    I would recommend this to a friend