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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1181 reviews

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Rating by feature

  • Comfort

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the exceptional sound quality of the Ear Force X12 Gaming Headset, praising its excellent audio performance for gaming purposes. Many also appreciate the comfort it provides during extended gaming sessions. While the price point is generally seen as reasonable, some users express concerns about the durability of the headset. Additionally, a few customers mention the inconvenience of wires and the awkward setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,181 reviews
  • Rated 5 out of 5 stars

    Clear audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the MadCatz Xbox adapter it was very easy to use. You need the adapter if you HDMI.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good no complaints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good headset, works well, easy to set up and all in all could not ask for more

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty decent headset for 360/PC players

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now don't get me wrong, this is a GREAT headset. However, not the best around. I bought these in February, and they work great. I am debating on switching to the Astro A40s only because I need a headset for the PS4. The bad thing about it is the band quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the ideal COD player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these with my new copy of mw3 and they are amazing!!! I recomend highly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware - ONLY 90 DAY WARRANTY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy with these until they started popping and crackling after 4 months of use. Best Buy won't help because I didn't buy their extended warranty and Turtle Beach only has a 90 day warranty because they know their product will fail. Best Buy should pull any product from the shelves that manufacturers won't stand behind for at least 1 year. My 12 year old son saved $50 of his allowance and Xmas money to pay for these. What a huge disappointment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need to waste money on the wireless version. The cord is extremely long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming head set

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the new version of my gaming head set. So easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! sound great and very comfortable. great sound for price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken after 1 year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the headset worked well for a year, All turtle beach products end up in the trash after 1 years use. This is my 3rd and final headset from turtlebeach, The x12's cheap plastic snapped and the headphone dangled off, rendering it useless. If you want to buy a new headset every year then go ahead with this cheap plastic design. I'll spend the extra few bucks for something i can have for years to come.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Static

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these headphones for about six months. I have a lot of static and it comes through the microphone. Others complain about the static on my mic.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought it and I loved them then about two weeks later the microphone broke and even later the entire ear cup w/ the microphone on it broke off.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    purchase a product worthy of your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had these for all but 15 min. The Mic did not work, DOA. I tried three different constollers and still nada on the mic. Extreamly disapointed in TB. I heard so much hype about these and was excited to give them a try. Will not give then a second chance, going for a different manufacturer. Be warned people, TB will leave you stranded.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need to buy a connection to use these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and got them all the way home (96 miles to the closest Best Buy) and when I tried to use them with my X-Box I found out that I needed an extra connection to use the set. I returned them and bought a pair that had everything needed in the box.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    3 months....no longer works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so I didn't buy the most expensive Turtle Beach headphones but I did expect them to last longer than 3 months!!!! The microphone no longer works and I can't hear out of the left side. My neighbor bought her son the $80 ones and he is having the same issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little more expensive that I expected. Could cost a lot less.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Problem with Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son purchased this for his X-Box. The other kids he plays with via x-box live are saying that there's an echo. We received a new cord to connect to the controller, but it's still not working. Turtle Beach thought that was the problem, but apparently not.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't get

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this microphone for less than a week, and the microphone is already broken. I did not damage it in anyway. The microphone produces a static sound when used. It is EXTREMELY annoying and makes it impossible to talk on Xbox Live.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot use with older 360 models

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and had to return it twice because of a hissing noise during chat in or out of the game (MW3). Adjusted everything and looked everywhere online to try and fix it - nothing. I read more positive reviews with the newer slim xboxes, but it was terrible and not worth the price. Going with a wireless to see if that helps

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphones did not work and had to return it. There was no sound. This was a Xmas present for my son. He spent the money on something else elsewhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T BUY!!!!!!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset lasted 3 weeks then broke. Exchanged it then broke again. Get the x32 Turtle Beach.

    No, I would not recommend this to a friend