Customer Ratings & Reviews
- Model:
- TBS-0285-01
- SKU:
- 5549000
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the superb sound quality and ease of use of the Headset Audio Controller Plus for Xbox One & Xbox Series X|S. Many appreciate its compatibility with various headsets and the convenient volume control features, including the easily accessible mute button. However, some customers find the price to be a significant drawback. Other minor concerns include battery life and the controller's size.
This summary was generated by AI based on customer reviews.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed for my xbox so my grandson can play fortnite
I would recommend this to a friendGood product to control sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is always a must when online gaming with friends
I would recommend this to a friendGood Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this for my son. It works great and was affordable.
I would recommend this to a friendAdapter
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with my son's Xbox and headset. He still couldn't use the mic.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
We are sorry to hear about the inconvenience you've had with your Turtle Beach Headset Audio Controller Plus.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Pick another one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last enough, need it to buy another one again warranty was useless to buy, would not recomen
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Diana,
Thanks for your feedback. Please be aware that each of our headsets are sold with a one-year manufacturer's warranty at the time of purchase, and we have a dedicated Support Team available to provide assistance as needed under that warranty. Our Support Team can be reached for assistance directly from the Turtle Beach website via their Contact Form.
Thanks and have a great start to your week!
- Pros mentioned:Ease of use, Microphone, Sound quality
Hyper X Compatible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tonight. Plug and play installation was a piece of cake. Works great with my HyperX Cloud Revolver headset. Paired with my Elite controller, the increase in sound quality is phenomenal. It almost acts like a mini amp. Pleasantly surprised. This thing has it all. Super easy to use and has many useful features. It was really nice being able to fine tune the game audio, chat audio and mic monitoring right at my fingertips. Only 4 hours of use so far but no problems at all.
I would recommend this to a friend Good design....it just doesn't work!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to make my son's gaming experience simpler by having the volume at his fingertips; however, we never could get it to work and we tried several.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Headset Audio Controller. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
I DO NOT RECOMMEND unless you buy for xbox one x
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for Christmas for my sons next xbox series x and turns out its not compatible and its too late to return. I do not recommend this item unless you have xbox one x
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well for the first year.. Then after that it breaks. It sucks that this is the only good adapter for xbox controllers.. This is the second one I've had.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this inconvenience; however, your Headset Audio Controller was sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thanks and have a great day!
Eh, not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working for the most part. Maybe you’ll get lucky with one that works but right after the return policy it went out. Soooo we wasted money essentially
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this inconvenience; however, please note that your Headset Audio Controller was sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you kindly and have a great day!
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say other than it worked good for a couple days and then completely stopped working.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Bone!
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Headset Audio Controller. That team can look in to assisting you with troubleshooting & warranty replacement service if necessary. Their contact form list located directly on the main Turtle Beach website.
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site.
Thank you and best regards!
Does It? No.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work for me using any type of mobile headphones. Not my Bose, Beats or Apple. I understand it says “on compatible headphones” but it doesn’t say “not compatible with your most common brands”.
No, I would not recommend this to a friendToo Late to Exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Controller arrived DOA, so it is unfair to review it. By the time I gave it as a gift, it was too late to return it I do appreciate the speed of shipping.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We are sorry to hear about your experience!
Please reach out to our dedicated Support Team. They can assist you with replacement service for your Headset Audio Controller under its manufacturer's warranty with us. That team can be contacted via the Contact Support from listed on the main Turtle Beach website.
Thank you!
Test at home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bummer. Was excited to buy this and received a defective one. Bass and mute button didn't light up. Had to return the next day.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please allow us to assist you with a claim under your Headset Audio Controller's warranty with us. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Accessory
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought these would work on astros. Equalizer on system is grayed lug and sound quality dropped instantly. Might work better with TB headphones.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey Sergey,
Thank you for leaving your feedback! Please reach out to our Support Team and let them know about your experience. They are always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website.
Best regards!
Hot garbage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few weeks, then the headphone jack became loose and audio cut in and out. Would return if not for the fact that it was past the return date.
No, I would not recommend this to a friendNot good for a gamer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son. 7 months later it broke I won’t buy it again.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi Player,
We’re sorry to hear about this inconvenience; however, please note that while Best Buy’s own return period may have ended, your Headset Audio Controller was sold with a one-year manufacturer's warranty.
We have a dedicated Support Team available to provide assistance under that warranty as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thanks!
Broke after a few uses
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a few uses and could not return because it was opened
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Kristina,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Headset Audio Controller. We’re always happy to help as needed under the manufacturer's warranty that our products are sold with, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
No sound XBox One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Turtle Beach accessory for my husband and the sound didn't work with our Xbox One controllers.
No, I would not recommend this to a friendPlease
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not use his it does not work an i want a ree fund
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed with set up, troubleshooting, or any other inquiries you may have. They can even offer assistance with a warranty replacement service if necessary. That team can be reached right from the support section of the Turtle Beach website.
If you're solely looking for a refund, you'd want to get in direct contact with Best Buy so they can look in to your eligibility for that.
Best regards!