Customer Ratings & Reviews
- Model:
- TBS-0285-01
- SKU:
- 5549000
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the superb sound quality and ease of use of the Headset Audio Controller Plus for Xbox One & Xbox Series X|S. Many appreciate its compatibility with various headsets and the convenient volume control features, including the easily accessible mute button. However, some customers find the price to be a significant drawback. Other minor concerns include battery life and the controller's size.
This summary was generated by AI based on customer reviews.
Would not recommend to beginners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get used to the volume controls and it's very confusing
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Denny,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Not the quality I expected...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked flawlessly for 5 months, only to completely stop working. Would not buy this again or recommend anyone else buy it
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please note that while Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so bad because of the static it’s super loud and annoying when you plug it in it’s hard to get out.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey Cody,
We are sorry to hear about your experience with your Headset Audio Controller. However; please
allow our Support Team to lend you a helping hand with what you described here. That team can be contacted via the Support Form located on the main Turtle Beach website, and they are always happy to offer assistance.
Thanks!
Dis riot ion is wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Xbox Series X. Won’t allow me to adjust game to chat volume or adjust volume level:
No, I would not recommend this to a friendI want a full refund for a new one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time opening the package and they bug out on audio. My headphones did not start dropping before this.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this inconvenience. For assistance with a refund, you'd want to reach out directly to Best Buy.
However, please note that our headsets are each sold with a one-year manufacturer's warranty and we have a dedicated Support Team available to provide warranty assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk quit working in a few months with light use. I would not recommend at all
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning MDW,
We’re sorry to hear about the experience you had with your Headset Audio Controller. This certainly does not sound normal. With that being said, please be aware that your Headset Audio Controller was sold with a one-year manufacturer's warranty, and our dedicated Support Team is available to provide assistance as needed with troubleshooting or replacement service under that warranty. They’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you and have a wonderful day!
Not useful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t do what it supposed to do. Would not recommend
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Angie,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received with missing pieces..didn’t realize till weeks later it was a gift
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Terrible sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is horrible sounds like you are underwater had to return them
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Missy,
We’re sorry to hear about this inconvenience with your Headset Audio Controller however, please allow us to assist you further if the device is still in your possession. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Bought "NEW" picked up product in a ripped open bo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought "NEW" picked up product in a ripped open box.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Skymasta,
We're sorry to hear about this! If you received an open box, you would want to bring that to the attention of the original retailer so they can offer assistance & work to get you an unopened box (if available) from their inventory. Please reach out to Best Buy as soon as possible about that.
If the Headset Audio Controller itself is not functioning as it should; please allow our Support Team to assist you. That team can be reached right from the support section of the Turtle Beach website as needed.
Thank you!
Adaptor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not fit the Xbox 1 controller. Need to return it
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback!
The Headset Audio Controller was designed for standard Xbox One controllers, so it should fit just fine.
If you've encountered an issue connecting your HAC to your controller, please reach out directly to our dedicated Support Team. They can assist in figuring out if there is an error on the end of the adapter itself, or if the controller you're using is incompatible in some way. That team can be reached via the Contact Support form listed on the main Turtle Beach website.
Thank you!
I have never purchased this item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never purchased or received this item. So it hard to rate it.
No, I would not recommend this to a friendCheap components
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Last for 3 months. //////;/////////////////
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
We’re sorry to hear about this inconvenience; however, please note that your Headset Audio Controller is covered under a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If need be, they can assist with replacement service.
That team is always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived and does not work. I still need to bring it back.
No, I would not recommend this to a friendNot what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not what I needed. I needed a 2.5 mm input not 3.5 mm
No, I would not recommend this to a friendThis controller is garbage.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller is garbage, do not buy- it sucks!!
No, I would not recommend this to a friendPointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy a turtle beach. This things suuucks so much.
I would recommend this to a friend- Pros mentioned:MicrophoneCons mentioned:Price
3-5 star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve paired this with my hyperx cloud II’s and I can not complain. I like the grip on the audio controls, it has mic monitoring, mute and Audio presets. As someone else said in another review, only time will tell as to how it holds up. It could be cheaper is my only downside. As for now, love it.
I would recommend this to a friend - Pros mentioned:Ease of use
awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great on my 3rd one now they dont last that lojng but i use them daily best thing
I would recommend this to a friend - Pros mentioned:Ease of use
Xbox headset adapter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box. Shipped fast and worked perfectly.
I would recommend this to a friend