Customer Ratings & Reviews
- Model:
- TBS-0285-01
- SKU:
- 5549000
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the superb sound quality and ease of use of the Headset Audio Controller Plus for Xbox One & Xbox Series X|S. Many appreciate its compatibility with various headsets and the convenient volume control features, including the easily accessible mute button. However, some customers find the price to be a significant drawback. Other minor concerns include battery life and the controller's size.
This summary was generated by AI based on customer reviews.
Doesn’t really help with anything
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly did not Notice a difference with this being used with multiple headsets.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
I dont like this type of chat box stay away from t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think turtle beaches should come up with a better chat box mixer this one sucks .not a fan of it had to return it was giving my headset feedback and had lots of hiccup should be like 10 bucks not worth 40 dollars. When i push the buttons to lower the volume or chat it will do the opposite and then send a bad ring sound to my headset and the person who chatting with me.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards
A true Turtle Dumpster Fire.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk. It only worked for about half a year, then died. Got it working again, great, well now its dead for good 3 months later. I'll admit, I'm a little biased. I've owned Turtle Beach "products" before. They all have been far more money than it's worth. Unfortunately they are the only ones selling these for Xbox anymore, otherwise I'd have bought the Microsoft made ones. There is no reason these should be failing in under a year. Oh, did I mention Turtle Beach doesn't want to help ya either? Yeah, their support is a joke. They just say it's your fault, buy another one.
No, I would not recommend this to a friendPoor connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise pick up in the back ground staticky Sometimes no voice or headphones doesn’t connect. Tried a different head set same result
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Vega,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Bad connection.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defined not worth the money, connection goes out constantly.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
We are sorry to hear about the inconvenience you've had with your Turtle Beach Headset Audio Controller Plus for Xbox One & Xbox Series X|S.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Not worth your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you try to adjust your volume it will just mute your party chat and you will only hear the game . Also far to overpriced in my opinion.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello SV,
We’re sorry to hear about your experience with your Headset Audio Controller. We would suggest reaching out directly to our dedicated Support Team so they can offer assistance in clarifying exactly how this device should work. That team is always happy to help and can be reached right from the support section of the Turtle Beach website.
Thanks!
Do NOT buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only did this product fail to do what it claims it can (provide extra, better sound quality via the Xbox line of controllers), but it's also false advertised. The adapter doesn't fit the Xbox Series X|S controllers, and you'll find so once you try to plug it in. Once it's in, it's very hard to remove. I was fortunate enough not to break my controller. All-in-all, a huge hunk of garbage. Save your money, and just use the 3.5mm jack already in the controller.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We are sorry to hear about the inconvenience you've had Vance.
The Headset Audio Controller should have no issue connecting directly to an official Xbox One or Xbox Series X|S controller from Microsoft. If you're using a third party controller of some sort, we'd be unable to guarantee compatibility with that.
On that note; we'd suggest reaching out to our dedicated Support Team for assistance with your device. That team can be contacted via the Support Form listed on the main Turtle Beach website.
Meh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad doesn’t work good and is useless also overpriced
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning 1234,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Buzzing sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried 4 controllers. Xsx controller that came with xsx, new separate xbox controller, 1.5yr xbox elite series 2 controller, new x.e.s. 2 controller. All controllers used made a buzzing sound with adapter being used. I tried audio all settings but none seemed to fix.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello David,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please allow us to assist you further with some additional troubleshooting or, if need be, warranty replacement service. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Don't do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know Turtle Beach is known for bad headphones that barely last a few weeks but I decided to give this a try since the Xbox adapter is discontinued for some reason. & Turtle Beach did not disappoint as I had to return this item after trying to connect it to 3 different remotes. Heard nothing but static. Save your money & use it to invest in wireless.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
Thank you for leaving your feedback; however, please know that we have a dedicated Support Team that is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website.
Best regards!
Do not waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had one of these years ago and it was great. But this one sucks. It stopped working after a couple of weeks. I called turtle beach they sent me a new one withen a couple of weeks same thing stopped working.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback! Please continue your correspondence with your team, as they would certainly want to know if you encountered an inconvenience with a replacement sent your way. They'd be happy to assist with further troubleshooting or replacement service if called for.
Please reply back to any of the previous emails the team sent your way, or move forward in filling out a new form on the Turtle Beach website so they can lend a helping hand with the trouble you've had with your replacement HAC.
Thank you kindly!
Best regards!
Turtle beach is not what they used to be!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to go through five or six of these until I realized turtle beach is no longer making anything that lasts. It’s also what made me stop buying their headsets.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning NK Hollywood,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed under the manufacturer's warranty that each of our headsets are sold with, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product... Doesn't work how it supposed to.......
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Headset Audio Controller Plus. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
I DO NOT RECOMMEND unless you buy for xbox one x
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for Christmas for my sons next xbox series x and turns out its not compatible and its too late to return. I do not recommend this item unless you have xbox one x
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about this inconvenience with your Headset Audio Controller; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Good design....it just doesn't work!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to make my son's gaming experience simpler by having the volume at his fingertips; however, we never could get it to work and we tried several.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Headset Audio Controller. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well for the first year.. Then after that it breaks. It sucks that this is the only good adapter for xbox controllers.. This is the second one I've had.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this inconvenience; however, your Headset Audio Controller was sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thanks and have a great day!
Adapter
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with my son's Xbox and headset. He still couldn't use the mic.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
We are sorry to hear about the inconvenience you've had with your Turtle Beach Headset Audio Controller Plus.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Eh, not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working for the most part. Maybe you’ll get lucky with one that works but right after the return policy it went out. Soooo we wasted money essentially
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this inconvenience; however, please note that your Headset Audio Controller was sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you kindly and have a great day!
Does It? No.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work for me using any type of mobile headphones. Not my Bose, Beats or Apple. I understand it says “on compatible headphones” but it doesn’t say “not compatible with your most common brands”.
No, I would not recommend this to a friendPick another one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last enough, need it to buy another one again warranty was useless to buy, would not recomen
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Diana,
Thanks for your feedback. Please be aware that each of our headsets are sold with a one-year manufacturer's warranty at the time of purchase, and we have a dedicated Support Team available to provide assistance as needed under that warranty. Our Support Team can be reached for assistance directly from the Turtle Beach website via their Contact Form.
Thanks and have a great start to your week!