Customer Ratings & Reviews
- Model:
- TBS-2303-05
- SKU:
- 12025634
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Broke after 3 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months the headphones snapped near the ear piece. Now its being held with tape. I take very good care of my things, especially for music and was disappointed.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Kermit! We are sorry to hear about the experience you've had with your Turtle Beach Recon 50 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Good price...not so good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read a few reviews before buying this gaming headset. I did like the price (they were on sale), but the sweetness of a low price did not overwhelm the bitterness of poor quality.
No, I would not recommend this to a friendheadset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headset is comfortable, but you could barely hear anything. I wouldn’t recommend needs to have more Volume.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Daniela! We are sorry to hear about the experience you've had with the volume level of your Turtle Beach Headset. All Turtle Beach headsets are designed to meet international SPL (Sound Pressure Level) regulations that govern how loud audio devices can be, in order to protect people's hearing. Our headsets are designed to the maximum allowable spec. Additionally, our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Mic does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic never worked. Grandson wasnt happy. Got a 2nd one. It doesnt work either so if u want a working mic- looks like you must buy another type. Turtle beach is usualoy great. Not on these.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with the microphone on your Turtle Beach Recon 50 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Great for the short time they lasted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my 8 year old to use for his game and just after the return period ended the microphone stopped working.
No, I would not recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headset for the price, but nothing to write home about. If you need a headset for cheap, you could do worse than this.
I would recommend this to a friendEh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it but the wire kinda mess up super fast but it was cheap so u get what u paid for plus it got a mute button
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Angel,
We’re sorry to hear about this! Please be aware that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.
Thank you kindly!
Retuned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When we got home, we plugged this new headset in, checked for updates and the microphone sounded terrible to everyone in the chat. Retuned it and bought the a10 astros instead.
No, I would not recommend this to a friendGreat headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to buy a headset after my factory headset broke, I looked up turtle beach’s and they did not disappoint. I would highly recommend any turtle beach brand
I would recommend this to a friendBelow average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to hear the game and constantly has a hard time connecting. I wouldn’t recommend this set even for a beginner, spend more money and get a better set
No, I would not recommend this to a friendYou get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a value headset. That tries it's best to give you quality. But it's great for kids for headset and easy to use.
No, I would not recommend this to a friendfind a different one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty bad quality even considering the price point
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Alexa,
Thank you for your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
AVOID Turtle Beach-equipment failed in < 6 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PARENTS AND GAMERS - AVOID - this is junk. Bought this the week after Christmas. The microphone failed after 5 weeks of light use. Emailed manufacturer after following their online troubleshooting. Rather than fixing the problem, all they did was send me troubleshooting instructions.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Derrick,
Thank you for leaving your feedback; however, please continue your correspondence with our team via email and let them know that the troubleshooting steps you were provided did not assist in clearing up what you experienced. Our team will happily assist with replacement service under our manufacturer's warranty if necessary.
Thanks and have a wonderful day!
Crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot hear anything out of these unless your house is completely quiet. I will not be buying again .
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience with your Recon 50X. This certainly sounds like the headset is not functioning as it should, so please allow us to assist you further with some troubleshooting or, if necessary, replacement service under our manufacturer's warranty.
Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
It’s an ok purchase for the price paid.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to hear but my daughter couldn’t use the mic for some reason when using it for her switch.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Chantel,
We’re sorry to hear about your experience on the Switch; however, please allow our Support Team to assist you with your Recon 50X and its microphone. That team can be reached right from the support section of the Turtle Beach website as needed and they are always happy to lend a helping hand.
Thank you and have a great start to your week!
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a open box idle and the 3.5 mm Jack was broken but I didn't notice until I plugged it into the Xbox controller. I live in entirely too far out to bring it back to the store.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
We are sorry to hear about your experience purchasing an Open-Box Turtle Beach Recon 50 Headset from BestBuy, however, please understand that we are not involved with the verification and distribution of Open-Box items in BestBuy.
Please contact BestBuy directly for further assistance.
Thank you!
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for what you get. Not the best sound quality and there's definitely better. I'm not a fan of the plastic bits, they feel like they would snap in my hands.
No, I would not recommend this to a friendHad to return em
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as advertised, to each his own not for me though
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
3rd pair we returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd time I had to return them for a replacement, the cable by the plug needs to be made more durable.
No, I would not recommend this to a friendUseless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charging port like many mini usb devices became loose in less than 6 months. Expensive for how little it was used and broke.
No, I would not recommend this to a friend