Customer Ratings & Reviews
- Model:
- TBS-2303-05
- SKU:
- 12025634
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Quit after a few days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after a few days exchanged for another and did not work at all. We used it with an after market Xbox remote maybe that's why not compatible but I don't see why that should be an issue went with another head set works great now.
No, I would not recommend this to a friendTerrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headset I received microphone would cut out when I first started using the headset. Now it doesn't even work. I'm back to using my old cell phone headset and out the price of this headset. Do yourself a favor and look elsewhere.
No, I would not recommend this to a friendDoesn’t Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone doesn’t work when I got it can I get refund?
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Rob,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X and its microphone. Our Support Team can assist you in getting a replacement for the headset's microphone boom or assist with a full product replacement if necessary under the manufacturer's warranty that our products are sold with. That team can be reached right from the support section of the Turtle Beach website as needed.
If you'd prefer to receive assistance in getting a refund, you would need to get in direct contact with Best Buy's customer service team so they can look in to that for you.
Thank you and best regards!
Bad Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mute switch broke in less than 24 hours. sound quality was terrible. right side stopped working after a few days.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
We are sorry to hear about the experience you've had with your Recon 50X.
Our headsets are each sold with a one-year manufacturer's warranty, and our Support Team is available to provide assistance with any sort of inconvenience. That team can be reached right from the support section of the Turtle Beach website as needed and is always happy to lend a helping hand.
Thanks!
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke the same day of purchase the mic did not work
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Camillia,
We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you kindly and have a wonderful day.
Doesn't last long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working a few weeks after I bought it for my son.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Keinesha,
We’re sorry to hear about this inconvenience; however, please be aware that our headsets are each sold with a one-year manufacturer's warranty, and our dedicated technical/warranty Support Team available to provide assistance as needed when it comes to troubleshooting or replacement service if necessary. That team is always happy to help, and they can be reached right from the support section of the Turtle Beach website.
Thank you!
please remove my email address from this account
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't buy this. Someone's been using my email address with best buy for years. I can't contact customer services as I don't live in America.
No, I would not recommend this to a friendSpend a little extra.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sure these are cheap, unfortunately they are cheap. Not what I was expecting in from Turtle Beach. I have a higher end MLG Turtle Beach pair that cost more but are well worth the extra price. Don't skimp!
No, I would not recommend this to a friendTried to give them away,nobody would take them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is terrible,I've had better sounding 99¢ earphones online. And you sweat like 10 seconds after putting them on. Children don't even want these atrocities.
No, I would not recommend this to a friendDidn’t last long
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started acting up and had a shortage within the first week of buying this
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Antwuan G,
We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
They suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money on these. Didn't work right out of the box, so returned to store and got a better pair. Want good gaming headphones, then spend the money for a good pair.
No, I would not recommend this to a friendNeed a replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks its started out fine then, within a week (Christmas gift) its started making noises and the mic wouldn't and won't work..
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thanks!
No title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just didn't like them i couldnt hear out if them
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Tina,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Horrible brand
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible . Second grade set I bought and both times the sound doesn’t come through.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X! We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Very poor product. Do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son cannot hear sound or communicate with his friends. He had thrown out the packaging, so I don't think it can be returned. Total waste of money. Very disappointed.
No, I would not recommend this to a friendalways break
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These always break so if you buy them you need to purchase the warranty so you can continue to replace them
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Paige,
We’re sorry to hear about this inconvenience! While Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. That team can be reached right from the support section of the Turtle Beach website and they are always happy to lend a hand.
Best regards!
Don’t buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Mic does not work period. Waste of money.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X's microphone! We’re always happy to help under the manufacturer's warranty our products are sold with, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Ugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get it to work with multiple different controllers. It works fine on other devices, but will not work with my Xbox controllerS.
No, I would not recommend this to a friendDidn’t work
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone didn’t work with Xbox one controller and didn’t come with the adapter to connect to the controller
No, I would not recommend this to a friendWasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only one sides works and it came damaged wasted my money
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Antonio,
We’re sorry to hear about this inconvenience; however, please allow us to assist you further under your product's warranty. Our dedicated Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!