Customer Ratings & Reviews
- Model:
- TBS-2360-01
- SKU:
- 12500660
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Bad, firmware updates are a nightmare
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these & immediately had issues. I updated the firmware as instructed & couldnt pair the transmitter & headset. I did all of the troubleshooting on the trutle beach website; with no success. Ultimately returning them.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Cris! We are sorry to hear about the experience you've had with your Turtle Beach Stealth Pro Headset that resulted in you returning it. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. In the future if assistance is needed, please reach out directly to our dedicated Support Team. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sorry but for “bigger” speakers it’s not better than the nova pro even on console idk why some think so but I had both
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Greetings Talen!
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Great sound, poor connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset when its not having any pairing issues. Its my first wireless headset and so far the experience has been quite a let down, the turtles beach app seems to reset itself deleting any adjustments made, and on the last update it requiered the use of a PC or Mac if not the headset would not pair. For a $300+ headset from a brand such as turtle beach this whole pairing and app issues have been extremely frustrating.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Stealth Pro. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Mic issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic is way to sensitive. I have the app and it still catches my breathing even when thebboom mic is pushed way out the old model was better.
I would recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re appreciate your feedback; however, please allow our Support Team to assist you with your Stealth Pro and what you described here. That team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website via the Contact Form listed there.
Thank you and best regards!
Connection is not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great looking and feels expensive but it under performed and would get distortion often. My buddies would often said i sounded distored and would have to reset the controller and mess with the app that you need with it to get it work. Ended up returning it within the first week.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello George! We are sorry to hear about the connection experience you've had with your Turtle Beach Stealth Pro Headset, it's not what we would expect. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. In the future, if you require assistance with a Turtle Beach product, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Overpriced with terrible build quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like most turtle beach headsets, these are not built to last. They are overpriced and have serious build quality concerns. The fact that you must remove the microphone to replace the batteries causes the mic to eventually fail or short circuit. The replaceable batteries no longer charge in the dock or hold a reasonable charge. I should have learned my lesson with the numerous warranty exchanges on previous turtle beach products such as the stealth 700s. It is pointless to buy these without a warranty because you will be replacing them. Good luck and hopefully you find something else with better build quality.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Justin! We are sorry to hear about the experience you've had with your Turtle Beach Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Missing Mic, poor customer service!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headset as an open box in “excellent condition.” After shipping delays, the headset arrived without the boom mic. I went into my local best buy to see if I could get a refund. The price had increased $32 and Best Buy would not honor the original price I purchased it for even though they were the ones at fault for sending me an incomplete package. The man I spoke with at the store wanted to charge me more for the same mic in “good” condition instead of “excellent.” I reached out to best buy via chat messenger as well and they also would not honor my original purchase price.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Terry!
We are sorry to hear about your experience purchasing an open-box Turtle Beach Stealth Pro from BestBuy, however, please understand that we are not involved with the verification or distribution of open-box products sold at BestBuy.
Please contact BestBuy for further assistance with a refund.
Thank you.
Not Made for Ease of Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A letdown if you can't update firmware, will not work with Apple silicon...
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Erick!
We are sorry to hear about the experience you've had with updating your Turtle Beach Stealth Pro on a Mac PC.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
An over priced piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marketing is the only tool that turtle beach wield in order to sell this product. While this headset is feature rich out of the box that is where anything innovative stops. I bought this to use with my xbox and the sound was not balanced, it only came out clear in the right ear and very low in the left. There is no way to fix this through software because turtle beach does not make an app for xbox or allow xbox software to manipulate the sound or microphone. Im sorry turtle beach i expact more out of you especially when i am paying 350 dollars for a headset that is not beats or Bose, please do better next time.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Justin!
We are sorry to hear about the inconvenience you've had with the audio on your Turtle Beach Stealth Pro headset.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
BuzzZZZzzZzZzzZzz
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not what i was expecting. The set i tried for 2 weeks had a beep/buzzing in the background no matter what i did to try and get rid of it. They had the latest firmware update and as far as i could tell it wasnt going away. Went to the Arctis Nova Pro and couldnt be happier.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Stealth Pro Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. In the future if assistance is required, please reach out directly to our dedicated Support Team. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Expensive and Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible headset, every other call no one could here me
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Tiffany! We are sorry to hear about the experience you've had with your Turtle Beach product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to assist as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached using the “Contact Support” link at the bottom of the Turtle Beach homepage. Best Regards!
3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this headset for 3 months from the very first week I bought it I had to constantly restart for it could pair again. Fast forward to now and now I can’t speak through the mic/headset. Transmitter keeps changing colors from green to red and I can’t speak to anyone. I can hear everyone and I hear sound but can’t speak through it. They make the warranty so expensive I couldn’t buy it on top of paying over $300 for the headset it’s self.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Greetings Gabriel!
We are sorry to hear about the experience you've had with your Turtle Beach Stealth Pro headset.
Please know that our Support Team is always happy to help our customers as needed under our manufacturer's warranty that is included with our products.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Have a great day!
Not recomended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones hurt ears and feel uncomfortable on head the price is way to high but the extra battery with dock that you can plug USB into is cool
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Michael! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If you have questions or concerns, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting from my Xbox and phone going to return this equipment even though it’s at 100 percent charge
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If you haven't made the return yet, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Dont bother if you want to use the Bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is impossible to connect to my LG Oled TV. I have had no issues connecting my Barracuda Pro and Arctis Nova Pro Wireless but for some reason these will not connect, even after the TV reads and pairs the headset. For over $300, this is inexcusable imo.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
We are sorry to hear about the inconvenience you've had with your Turtle Beach Stealth Pro pairing to your TV via Bluetooth.
Please reach out directly to our dedicated Support Team so they can assist with this. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good headset did not make it a year if you buy one do not fold the Mike up and down problem was got static
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Daniel! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
3 Dollar mic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My buddy who only buys 40 dollar Amazon headsets has a better quality mic than this headset. Over $300 for a premium LOOKING headset that performs worse than even turtle beaches cheaper headsets from 2 gens ago
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello David! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Buyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 3 replacement headsets in less than a year, the boom mic keeps breaking. Also the plastic on the headband broke apart within 6 months, i am currently 1 year 1 month from purchase date and turtle beach will not replace this headset because its 1 month past. Do not buy the firmware wont update and this headsets build quality is terrible.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello James! We are sorry to hear about the experience you've had with your Turtle Beach Headsets. Our products are each sold with a manufacturer's warranty and our team is always happy to assist customers with warranty replacement service for products that are still within their warranty period. However, we would not have any sort of fee-based repair services for products outside of the aforementioned warranty period. Best Regards!
Best Buy disappoints again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After roughly a month of having this item the microphone became staticy and unusable. The built in mic also does not work. Best Buy has a history of selling me faulty goods with a small return window. I would suggest ordering from the product site instead of purchasing from Best Buy, so if something goes wrong your money is not wasted like mine.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Kitt!
We are sorry to hear about the experience you've had with your Turtle Beach Stealth Pro Headset.
All of our products include a manufacturers warranty from the date of purchase, please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Looks great… but isnt.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you enjoy subpar sound whilst also cooking your ears…well this is for you. Also wont stay conmected.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
Thank you for leaving your feedback; however, please take the time to reach out to our dedicated Support Team with details about the experience you're having with your headset so they can lend a helping hand. Our dedicated Support Team is always happy to help out as needed when it comes to troubleshooting our products or assisting in getting them replaced under warranty if called for. The Support Team can be reached right from the support section of the Turtle Beach website via the Contact Form listed there.
Best regards!