Customer Ratings & Reviews

The mounting was excellent- my new 77” Samsung is working perfectly

Great service everything was done fast and no hassle

We were able to use the existing mount on our wall and returned this one as it was not needed. I cannot comment on its quality for that reason, nor can I recommend it.

Very courteous and thoughtful Geek Squad installer did a great job mounting, connecting, and testing my new TV.

The hardware gets the job done quite well. The installer was fantastic. She expertly mounted the bracket and then the TV. A first rate, skillful, intelligently accomplished install.

Very knowledgeable & arrived early for appointment.

The guys were professional, explained and trained. Very patient and advised us how to upgrade our modem. Stuart and his partner were amazing

I had to buy this one off the Geek Squad truck because I was sent an open box product instead of a new one. It costed double.

The installers were amazing! Explained everything, answered all my questions and very polite! Way to go guys!!

This is the same gentleman who installed our original tv. Very efficient and professional,

Delivered on time with professional technician installed my tv on the wall no mess everything clean and net..

I received multiple confusing messages about whether or not my TV installation was going to be completed. Including a text message at 6:30 AM on the day of the installation saying that they would be arriving between 730 and 11:30 AM with an ETA of 815. As I rushed to get back to my house to make sure that I would be there for the install this just suddenly disappeared. The system won’t let me very easily cancel my order so I’m trying to call to get my order canceled. I really wanted to call to reschedule and have Best Buy pay for my installation. But when I was talking to a supervisor, the supervisor hung up on me and has yet to give me a call back. The extreme frustration of dealing with a call center in India while trying to address delivery issues that are here in the United States with a local geek. Squad service is beyond comprehension. The incompetence of the communication the lack of integrity. This is not the Best Buy. I used to love as a company

Excellent service was provided, I totally recommend

Wonderful just wonderful as were the two men who hooked it up for me.

Good for my 100 inch tv. Nice range of motion. Highly recommend

Very professional and knowledgeable. Excellent!!!!!!!

The agent did not show up. My existing TV was removed. I have a huge box sitting my living room that I can not physically move. I just got off the phone with Geek Squad customer support, who can do nothing for me. I was told to call back in the morning because the appointment still shows in transit even though nobody is. I was also told to expect to have to wait three days before I can get the installation rescheduled because the installer did not show up when he was supposed to. So, I'm supposed to wait three days to get the huge box out of the middle of my living room. Who in their right mind thinks that is okay....

One of the worst experiences I’ve ever had with a company. I bought my TV from Best Buy over a month ago, and their “free” mounting service has been a joke. Every day there’s a new excuse—short-staffed, snowstorms, or no-shows without notice. I’ve traveled out of state multiple times for nothing. “Free” apparently means you won’t get anything at all. Till this day 01/16 i have not received any call or help from best buy or geek squad what a shame their service is

No I am not a disgruntled customer, just a totally disappointed one. I have been a total tech person for 7 years and have spent over $8,000 with Best Buys. You cannot call the store. When you call the Geek Squad I find they send you overseas or whoever answers the phone does not speak good English. Hired Geek Squad to install a 85inch tv and to fix my great room theater which Geeks set up. They are specialized that 2 different crews on 2 different days. Window is 7am-7pm but they will text you day before (if you are lucky). Received a call from Eddie that they will be at my home between 12 & 2pm. At 4pm I texted Eddie where are you, no response. Again at 6pm, no response. Went to store to see what was up and nobody knew anything, but they would have store manager call me in the morning. Again, nothing. Waited till 2pm Friday as I had the home theater repair the next day. 20 minutes later the manager finally came out and said they did not want my business, and I would get a refund. What great customer service. Will never go back to Best Buys as they are the Worst Buys with no customer service and could care less if you shop there or someplace else.

The worst delivery service ever. I requested installation for two TVs, they've failed me twice, and they still haven't resolved the problem. They don't know why they haven't come to install the TV racks at my house. I've called customer service, and they haven't been able to help either. When I call the store, they don't answer. At the store, they tell me that the complaints I filed don't apply to Puerto Rico. So how am I supposed to get this resolved?