Customer Ratings & Reviews

Delivery never showed. Wasted a whole day! They never called.

The geek squad that they sent out to her house did not know how to do anything they told us we could not hang our TV on our wall cause we had steel studs we needed to have wood put behind them. They were so wrong. They were not the geek squad. They were hired out because your geek squad was too busy.

The geek squad NEVER showed up to my appointment. I went into the store and they rescheduled my appointment for the following day and they did not show up to that appointment. I have been charged $179 and the order is still showing open. I cannot reach anyone via phone or chat that will help cancel the order and refund my money.

Worst service ever. I took two days off work for workers that never came to install as promised with 0 communication. The 3rd time people arrived they didn’t speak English and my husband had to basically install the tv. Total scam. When I called Best Buy I was redirected 5000 times to people who could not help me

the technician STEVE came over very rude , didnt take the damage item and didmt leave the replacement , which is not the procedure plus never closed hos route therefore left me dealing with getting my replacement over 1 month with no resolution horrible service

2 separate crews came to conduct the delivery and install. Both crews unsuccessful in bringing my tv into the designated room and install the mount. Had to do this myself. What service did I pay for? Don’t even know if I got refunded what I paid for. Really a joke

The Geek Squad didn’t show up nor call to let me know another 3rd party company. Once, the 3rd party vendor arrived, the owner was very respectful, professional and kept apologizing for Best Buy’s unacceptable customer service.

Terrible job. Terrible is being nice. They mounted a “new” tv that never should have been mounted and literally just left and said “sorry good luck”. I need my $ back or a tv soon

No tv mounted. Wrong crew came due to scheduling error by Best Buy. Now must wait until 1-13-26 to have work completed.after wrong came correctly scheduled agent reportedly got sick and didn’t come either.

Worst service dept on the planet. Installed a tv and the sound kept cutting out. The service dept came and picked up the tv and would like me to still pay $179 for the install of the broken tv.

Wrong size TV delivered and it took at least 10 days to receive a refund. Mounting never occurred.

This was not done and the Best Buy team I was never told that my surface was additional Mon ey .poor communication

Guys were great and very good at communicating the process. Biggest issue is they would install the TV on my mount as it could extended 18 inches from the wall so I had to purchase a new mount, which they had. This should have been more. Lear on the website. Install was fast, easy and well done.

0h my god i was sooooo excited about this item. Much neefed. I use my treadmill in basement and with my bew purchases of this beautiful tv it has a class and greater since of staying on machine longer. The color and definitely of my body because of more time on my machine in incredible and i will continue to shop your stores i am grateful soo thank u again. And the greek guy. Was soo great and patient and knowledgeable

Crew that came and installed was great. There was a mix up with the other crew that was supposed to deliver it first, but once that was figured out it was great. Looks and works perfectly. Better than I could have done, and fast.

The Geek Squad team did an amazing job installing my TV. They were very professional, friendly, and respectful throughout the entire process. Everything was installed perfectly, they explained everything clearly, and they even cleaned up the area before leaving. The whole experience was smooth and excellent. Highly recommended!”

Chris did a very good job very patient with wanting to place it where I wanted to put it Got it done quickly and cleaned everything up

They came on time and knocked it out in ten minutes. They were professional, asked us questions to make sure the TV was where we wanted it. It's not going anywhere. Solid work and will for sure use them again for any other TV's we need mounted.

Television was installed and mounted on an existing entertainment standard. The technicians were very professional made sure that everything fit.

I had an excellent installation team. I only selected the installation services because they were free. Due to my profession I have lots f experience in mounting all sorts of displays. These guys were really good and were done in about 30 minutes. I could tell they were used to working with each other, because each knew their role and executed it perfectly.