Customer Ratings & Reviews

The geek squad mounted my TV and hooked up my soundboard. It sounds great!!

Justin and his helper are exceptional. Grew are assets for Best Buy

The agents were very courteous and professional.They installed my tv to perfection .

Calibrated my new tv quickly and accurately. Much better and clearer with more accurate color.

Guys came out a couple of weeks ago, great commutation on scheduling. Did great job on TV, thanks Geeks!

Significantly improves the picture quality. Impressive changes.

I was really excited to take my TV to a new level of picture quality and decided to book the service. After having trouble booking online, I contacted customer support for assistance, to which I was told the booking system was down and to try again in a few days. Fast forward to a week later of trying, call support again, only to be told I must pay for the service before booking. Weird, but ok. So I paid the money and was told I would hear from someone in 24 to 48 hours to book the appointment. Great! Then a week went by with no call. Reached out to support again, was assured someone would call the next day, no call. Called back one last time, was promised a booking call same day, nothing. I called back the next day to cancel the order and was not even asked why. They did not care. You would think for a $250 service on a TV, they would put a little more effort. I spent 3k on a TV from Best Buy and tried to give them more, but had no interest in that. I'm extremely disappointed with the service level given and the lack of effort to retain business. I will go elsewhere from now on

This is the second tv we had Geek squad calibrate, the picture was great before but after it was better than fantastic

Personable, knowledgeable, efficient and answered all questions effectively.

The agent explained why Sony remote control did not work with Optimum Samsung box .

I love Geek Squad services, its always smart to protect your products and Best Buy is always there to back you up.

I had my 65 c9 oled tv calibrated. Geek squad did a great job. Picture is awesome

The geek squad tech Joe was very professional and immediately made image adjustments to enhance the viewing experience

The agent arrived on time, got to work, answered all my questions. Very professional.

The Geek, tuned the picture on the television, it is visually stunning, now that he is done.

They came in and did the job and will be back to set up my cameras for my home

You need to properly calibrate your new TV. It's a "no brainer" to ensure crisp and colorful pictures.

Great pic on my oled tv after calibration. Would recommend this service.

Service was listed as complete before it was done and I had trouble scheduling. The BestBuy CS team resolved the issue and addressed the issue! Thanks.

Wall mounted my new 75” tv, did a great job and they were very professional