Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1858 reviews

Rating Filter

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,858 reviews
  • Rated 5 out of 5 stars

    Fantastic!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad hooked up my new Sony 75" TV, Blu Ray Player, hard wire for the internet and programed the Harmony Universal remote. Couldn't have asked for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shawn our Geek Squad technician was so helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful and always willing to answer as many questions we had. Shawn was especially attentive to assure the best utilization of our new HD TV, Blue Ray, Sound Bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job installing our new 65 inch tv. They also moved the old tv to another location and did a great job of setting all the new controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad install and hook up my Sony 4k TV to my sound system. The installation and set up was very professional. They explained everything works and I have had NO issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rob and Cameron came out and got everything setup. They took their time and made sure everything was working and my questions were answered. Go geek squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I used Geek Squad to install the new TV. Wiring was very complicated and took them almost two hours to get right. They know what they are doing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greg Boyle is a star.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg Boyle is a true professional. He kept us updated on the status of our installation. Greg arrived on time and cleaned completely after the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely terrific great products you can get a lot of places ( their prices were as good as any) but the service hudge tv and sound system set up made all the difference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a fantastic job installing my TV. I even had an issue (user error) and they came back out the next day and resolved my issue! Very happy with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our new television and showed us ALL of the features of a smart TV. It was a great help since we are over 40 and not tech savvy. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow these guys were on point with installation explained everything about tv on how to use very professional no mess left behind very knowledgeable definitely would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that came to my house were efficient and installed my big 75 inch tv is less than an hour. I would highly recommend geek squad installation for any purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect setup.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All components used with the old TV were connected to the new TV plus a new Harmony Remote Companion was installed. No problems at all with the work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Time’s a Charm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad Representative made a return trip to help us link our LG OLED TV to our Klipsch Sound Bar. It was tricky but he got it working much to our appreciation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who came out were awesome. Competent, nice, personable and answered every question we had. Also did a great job training us on the new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound quality is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. Such an improvement over my previous sound bar. Installed by Geek Squad, after an In Home consultation. A very pain free experience from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad put together my projector screen, a model which they had never assembled before. The end result was perfect and they overcame any obstacles. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart friendly installers who arrive on time, set the TV up perfectly, and cleaned up when finished. They even had suggestions for me regarding wifi and further purchases.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ask for the actual Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always had a good experience with the Geek Squad but this time we got a subcontractor. While he was very nice, he was not familiar with the new TV nor my receiver. Basically once he left and I realized that he hadn't actually done what I had asked, I redid everything myself and troubleshot the issues. I got the TV humming now but I did it myself. Basically paid for him to unbox the TV and assemble it. In Best Buy's defense, they did offer to have the same dude come back but I saw no point to that. The third party help person was rude and not interested in helping. Not up to Geek Squad standards. I still will use Best Buy in the future but will specify the actual Geek Squad. They've done the work in my house for the last 13 years and have always been great.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello, buckeyedoc. Thanks for dropping by and providing this feedback around our third party labor force. We appreciate the opportunity to use that toward improvement and very much love to hear that you hold our Geek Squad Agents in such a high regard. We look forward to providing the level of satisfaction that you expect every time, and this greatly helps us toward that goal. I sincerely apologize for any disappointment this time.

  • Rated 5 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frequent reminder and updates, with courtesy calls with status. Knew the product and set up with ease, and explained everything and made sure I was satisfied.

    I would recommend this to a friend