Customer Ratings & Reviews

We had Kyle come to our house and do a walk-through with us and we then went to the store to meet him. We decided to have two TVs wall mounted at our house. He had to order two surge protectors but, MADE VERY CLEAR that we should NOT pick them up when I get the email to do so because the Geek Squad likes to make sure they have everything they need to complete the job when they come out. Well, needless to say they forgot them at the store--my husband had to leave to go pick them up and leave the tech in our house unsupervised, my husband said that if he did not go get it then the tech was going to leave when he was finished and dispatch someone else another day. We needed it done for a party we were having the next day. We were billed for delivery which is a joke since we had to drive into town and pick up half of the order. Then to top it off, apparently Geek Squad was short handed that day so my husband had to help him hold the TV's up while the tech attached them to the wall mount. We debated who would be home that day and if it was me I would not have been physically able to help, so I guess we would not have been able to get the installation completed. And yes, we were charged for installation even though my husband had to help. Not the 'full-service' I expected and was VERY disappointed with the whole experience. I won't be using Best Buy installation/Geek Squad again.

Showed up on time, professional work done efficiently

The technicians who delivered our tv & set it up we’re great!

the tech was extremely knowledgeable of the product and procedure.

Setup TV and explained how to use remote and smart TV features.

Geek Squad goes the extra mile to make everything work!

Timely, fast and easy for us to schedule delivery and setup.

Best Buy did a great job setting up my projector and screen.

Service tech was quick, efficient, friendly. Well worth the cost

Service technicians are very excellent and knowledgeable.

They did a great job! Fast and accurate. Easy connect and setup.

They did a great job, were fast efficient and kept me updated

No Problems with service all seems to be working perfect so far

6th time using Geek squad install great and prompt work

The young man was knowledgeable and shared willingly

Got it done quick and showed me how to use it !!!!!

Guys camin in and provided the service on time and effeciently.

excellent installationxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Technical assistance was great in setting up our new Sony TV.

65 inch TV. Installer did very well in a short time.