Customer Ratings & Reviews

I found this service is not worth the money. They just deliver the tv, no actual install. Anything other than delivery is another package, so more $$$

The TV set-up was fine but didn't really spend enough time working on getting the network connected. Left without connectivity. Recommended an upgrade to the router and modem. No one at Best Buy can tell me what we need. New router and modem don't solve the problem. Spent hours talking to internet provider, Sony and Netflix. Apps still don't work. We need someone from Best Buy to actually determine the problem and replace the TV if needed.

It seems like the geek squad already came with a set mine they didn't answer questions and or fast in the connections. The connections was set up.

They did good job of setup other than leaving power cable tied up too short causing it to pull out of socket when tv was turned on swivel base.

The tech switched out an older TV for the new one, But the universal remote still needs to be Programmed to be able to fully evaluate the service

The installer did everything required to set the TV up however he did not explain all the features of the TV to my satisfaction.

We had a great experience with the crew who installed tv. Had it mounted on wall so had to drill. Cleanup was excellent. Took time to show how to work everything. Answered all our questions. Very knowledgable about the product. Would utilize geek squad again hands down.

Geek Squad effectively connected my receiver, TV and cable. They also ran a new HDMI cord through the wall and into my utility closet. They did not use the sound equipment which came with the receiver when setting it up and did not walk my wife through all of the controls and how to use aspects of the system other than pretty much turning it on and off. I need to dig into the manuals to attempt to figure out what was not explained.

This team was proficient with the TV as well as fast and efficient. I would not have known all the things to do since TV's are no longer just TV's. They are networked computers with big screens and a host of detailed settings needed to optimize the viewing result.

These guys were not the Geek squad and they definitely not experts in hooking up a TV. Make sure Best Buy sends only the Geek Squad.

The 2 service installers, Kevin & Kevin, were extremely neat when unpacking the packages, and made sure everything was cleaned up before they left. They were very personable and made sure we understood how to use our new tv and the perks Direct TV gave us.

First man showed up on time. Second man showed up several hours later. May not have been his fault but someone else should have been sent in his place. $99 to wait four hours is not something I will sign up for again. Bad service and bad procedures to say the least. Once second guy got here the installation was fine. Although over last few weeks several functions stopped working due to cables not being inserted all the way and coming loose. Took me forever to troubleshoot that and bay is why I paid someone to do the set up. Regardless the very late arrival is unacceptable and will never purchase again. Was offered nothing for my inconvenience although I left work half way through my day to be at home on time. $99 cost plus lost wages. Thumbs down to geek squad procedures and lack of doing something to make up for this. NOT A GOOD VALUE. Will not buy again.

They arrived on time and put together everything and then synced everything up to run off of one remote except for the Blue Ray player which still needs it's own remote but they connected it easily to the television and explained how everything worked.

It took tree trips to get it hooked up correctly. Ultimately discovered one cable plugged into wrong slot.

My choice to buy my Samsung 60 inch SUHD tv was from people I knew who purchased this item and also hearing good on Samsung products . What a good choice I made I absolutely love my tv and Samsung surround soundbar absolutely love love it ...

The men that came were very nice. They did arrive very late but did call and inform me they would be late.

Installed was ok. However I am still having trouble with programming between the tv, dvd and surround sound.

hid all of the wires added the in wall power kits to all of the tvs and connected new hi def cables they were prepared and mounted a 75 inch with articulating mount and a 60 inch with articulating mount for the bedroom with ease!!

They could not install new next gen cabling, but were able to use existing to get TV to work fine.

Some of the things they did for me I couldn't have done such as setting up my Harmony Remote which is awesome. Most of the other thing they did I could have done but it would have taken me all day. They did it in a couple hours.