Customer Ratings & Reviews

Installation was quick and efficient. Answered all my questions, and gave me advice on how to hook up an old device. Would definitely use this home service again.

Very friendly professional staff, I would have them install another television for me if I need.

Very professional and knowledgeable about what they were doing.

Don't be fooled. I purchased a new 98" TV with a new soundbar. They didn't have a mount available for the TV so I ordered one from Amazon. I had to wait a month for the TV to be delivered and mounted, but I was fine with that. I was given my delivery time window the day before and I confirmed it. About an hour later I received several notifications that I needed to reschedule my appointment. My wife and I spent 3+ hours with customer service, on the phone and on the chat. Nobody had any answers as to why it all of the sudden needed rescheduled. One would say they didn't have a crew available for mounting. The next said they didn't have my TV yet. Another said they didn't have my soundbar mount. Delivery day rolls around and a Geek Squad agent calls to see if I'm expecting them. I had already taken the whole day off work since the initial delivery window is 7a-7p, so yes I was available and expecting my TV to be delivered and mounted like it was scheduled a month ago. When they arrived they were immediately saying they didn't know if they'd be able to mount it today because they were worried the soundbar mount wasn't correct. I told them that the agent in the store checked and said it would be fine, but if they weren't sure then to at least mount the TV and I could do the soundbar myself. I stepped out to make another call and when I came back they were loading up their truck to leave. He said they weren't able to mount it until I bought a different soundbar mount that he took the liberty of putting in my cart for me on the app. He said once I paid for it and received it then to call and reschedule the mounting. It was way more expensive than the one I had originally purchased. And on top of that, the soonest available mounting appointment was again, another month. I ended up mounting the 98" TV and soundbar by myself. When I tried to call customer service to discuss my issues with my service I got nowhere. So don't believe the Free Mounting ($300 value) and $80 soundbar mounting like I did. I didn't receive a refund for any of these services. If dropping off a TV and plugging it in is a $300 value then I chose the wrong career path. Never did I imagine spending this much money on a new TV and sound equipment, and receiving such terrible customer service in return. I couldn't recommend them less.

Team that arrived was in and out and the TV looks great! No way we could have done as good a job as them.

All three members of the service team provided knowledgeable service in a professional and courteous manner. We had a lot of work done in one day and the team worked thru it diligently and provided effective tutorials, with much patience. The leader of the team, Vu, displayed that he had a lot of experience and precisely communicated the work to be done and adjustments that were necessary.

The team was on time, professional, detailed, exceptional customer experience. I looked forward to sharing my experience with others

Everything about this experience was top rate! The tech arrived right on time (calling me 10 minutes out to announce himself) and I took him to the room where the tv was to be mounted. I explained where and what viewing angles I was seeking and let him do his job. The tv was mounted exactly as I had requested and the dvd/vcr components were properly connected. He took me through the settings and answered all my questions. He was professional and friendly and I felt so good about the whole experience. This is my second encounter with Geek Squad and I am totally satisfied!!!+

The Geek Squad Agents, Mr. Antonio and his team arrived on time and did a very good job on installing my new TV. Anytime you need a TV install, select or request this team!!

Got TotalTech when I purchased two 85" Sony TV's for my new house. Alejandro and Dylan from the Geek Squad came to the house, installed both wall mounts and mounted both TV's rather quickly and professionally. They were great, they set up the smart TV's to my wifi, connected the sound-bar and sub effortlessly. Very happy with the install team, great young men. Oh, the tv's, sound-bar and sub are great too!

In Destin Florida, Best Buy Geek Squad technician Drew went out of his way to see to it that we got our Samsung Frame television special mounted on the wall in our living area in a timely manner. Perfect flush to the wall install and perfect location and visual height on wall. Best Buy is the Best!

I wish I could give them 6 stars. Two guys showed up with our new TV, all masked up and safe. The took off the older TV and showed me several connections that were not needed and removed them. They mounted the new TV, helped me get it connected to WiFi and then explained everything. Twice. Then assisted in downloading some aps, carried the old TV to a back room and left. My wife and I simply grinned from ear to ear.

Very professional, knowledgeable, helpful explained well

The Geek Squad guys knew how to install my new TV in the existing mount and to hang it the correct height on the wall. They ran the cables correctly and then had a longer fiber cable in the truck when the new TV needed a longer run due to it's size and connection. I would not hesitate to have them back for more projects. The pair was the most impressive I have ever run into who have done any work on my house.

The guys did a fantastic job installing our new TV and relocating our 2 other TVs. They made sure everything worked right and explained everything (just wish I could remember it all). They listened to me, included me in all decisions, & followed up on all I asked to be done. They also did a very thorough job of cleaning up after themselves. The job could not have gone better.

These guys were totally professional... the arrived on time as requested and had my 77" LG OLED up and running in know time. They tweeked it for the best picture and linked it up to the LG Sound-Bar. They made sure we could understand and use to remote before leaving and clead up the are before leaving.

Chion and Marcus from the Geek Squad did and excellent job mounting the two Sony OLED t.v.s in our family room and bedroom. They were both very knowledgeable and professional. They took their time and did the job right. We are very pleased with Best Buy's products and the Geek Squad service

I’ve hand mounting brackets but these are wonderful. Great price and really good quality. Geek squad install it and it looks great. I would like it to swivel but for the price of a swivel mount this will do just fine.

The agents assembled the TV Stand and set up the TV on it as that is what I ordered at the store. The order was rung up wrong in the store. The person that assisted me in the store was very patient and kind. The agents that came to the house were very helpful and kind. There are not enough stars to rate their service.

The guys that delivered and installed my TV were amazing. They listened to my concerns and mounted it perfectly. I would recommend them 100%. I really appreciated them!!