Customer Ratings & Reviews

The crew who came out to install our system - TV, universal remote, sound bar, and DVD player were amazing! They came in, got to work, effectively and efficiently hooked everything up, set up Prime and Netflix and then showed me how to make it all work. I was also given a card with phone number I could call to get help if necessary. I can't say enough good things about this service.

The geek squad installed the 65 inch TV mount, using the two by fours behind the drywall. Initially, I used the TV stands that come with the TV set. That was not a good idea. The Samsung TV set is now secure and installed at the height, I wanted. It looks great, like an oil painting hugging the wall.

Same as my first review for my living room TV but installed in it my bedroom.

Cannot say enough good things about my install team. Professional and took all safety protocols for covid throughout the install process. Installed my giant TV, mount to wall, mesh network and hooked up all Sonos equipment to my network/TVs. Walked through everything installed and reviewed all my questions. Simply top notch - would give them more than 5 stars if I could!

The agents, Chris and Chris, installed my TV's fast, efficiently and with care. I would hope I get them every time.

They were great. Installed my 98" after I had to reschedule a number of times

The Geek squad installers were very neat and took good care of furniture underneath the TVs

The agents were on-time, professional, and knowledgeable. The installation was a bit complicated around a bricked fireplace but they took their time, explained what they had to do to accomplished it and the job was done to perfection.

Mounted my tv, all looked good. Said goodbye, and I noticed something after they left. I flagged them down as they were driving off, they can back made a minor adjustment and all was good. They stayed to make sure I was satisfied. I’m extremely satisfied.

The agents were very knowledgeable. They measured, mounted and adjusted the TV to maximize our viewing ability. Very customer focused and actively requested our feedback on the positioning. They did a nice job of cleaning up after the project.

The geek squad installer showed up when expected, was very professional, installed two wall mounts and two 32" smart televisions in our sons' group home, set up the TV with the wifi connections and explained how to operate the remote.

The service from the Geek Squad in setting up our TV and mounting the wall mount was outstanding. The technicians were friendly, courteous and helpful. They were careful of our belongings and made every effort to make sure we were happy.

The Geek Squad arrived on time, were professional and courteous, and did a phenomenal job installing our tvs! Bravo!

The TV mount is fine - the AWESOME part is the GEEK SQUAD. I love your installers. Quick - thorough - had the TV's up and working in no time. They clean up after themselves so you can't tell they were here !!

Crew was prompt, punctual, efficient and respectful. They were professional and performed the installation with an intelligent and clean manner. They offered suggestions on different ways of handling it and allowed us to decide.

Alex was AMAZING!!! He’s so personable and provided tips and answers all of my questions along the way. Fantastic customer service!!

They went above and beyond to move one 55" tv to another room and install a 65" tv. The 55" t was moved to a very tight area. They rearranged the power strips so they weren't constantly in danger of falling off the desktop. I was very impressed with them

This evening I canceled installation for a 100 inch TV (actually, they couldn’t even get that right, so technically it isn’t cancelled yet). Every single person in the chain, from the in-store person to the three additional phone calls I had to make, affirmed they were scheduling three installers to handle the TV given its size and upstairs bedroom location. Every time they showed up with 2 guys. Every time they said they’d call back. Every time they didn’t. Every time I spoke with someone else. Etc. etc. Barring luck, your experience with installation service through Best Buy will be every bit as perfunctory as you’d expect. I recommend selecting it as a last resort. Better to hire your own person and steer clear of Best Buy unless you’re buying something you can carry out yourself.

Geek squad were great and were super friendly and knowledgeable thank you David

The agents were excellent. They were timely, professional and my TVs were set up properly with the instructions that I needed to use my devices. The TV on my screened porch was also mounted and is working to perfection.