Customer Ratings & Reviews

They fixed the wall mount problem made by the third party

Easy to schedule. Awesome installer. Super happy with this service!

Geek squad installed the TV mount, excellent and courteous service.

They were wonderful setting it all up didn't have to lift a finger!

They hooked up TV and soundboard and dus an excellent job.

not much to say about tools for mounting..........

Mount is great for my 65” TV mounted over my fireplace

Quality installation and service but too pricey for multiple installs at the same location

Mounting was done very professionally and the quickly.

The geek squad crew did a great job mounting my TV.

They mounted my tv and my cable box has not worked properly since. I had someone one from Best Buy come out to look at it and he said it was the cable box which is brand new. Basically they broke my cable box!

My installer was very knowledgeable and courteous.

This has to do with the third party Best Buy was using. They never showed up on a Monday in their time slot 9-12. I called Best Buy and 2 and they said they have no way to reach them. 8pm some guy calls my cells and doesn’t say who he is or what he works for. He just says we will see you Thursday I explained I’m not waiting 3 more days. He said the driver called you and you said okay. I said no one but you have called I’ve been waiting all day for you to drop my tv and mount it. He said sorry we can’t help until Thursday.

Professional and knowledgeable thought out of the box

The agent who mounted my tv was fast and friendly.

i would recommend this seevice to a fried or family member

This is very nice and easy to use. I would get it again

Perfect.....no complaints at all. Fast...neat and prof.

Recommend by magnolia.............................

I ordered this product and installation on 12/30 of 2021. The Best Buy team botched my delivery for 3 weeks straight, for reasons ranging from “the wrong delivery address” to “the bracket was not located at the right store” I spoke with several team members in the store and on the phone. Nobody seemed to know how to help or what the problem is. Save yourself the trouble of booking through Best Buy. My advice is to buy the hardware(mounts, etc) and find a service online (taskrabbit or other) to do the mounting and installation for you. Geek squad and Best Buy do not have any idea what they’re doing when it comes to these services, they take your money and then they go and hire another third party and when there’s some type of miscommunication, they’re basically just a middle man that doesn’t know how to help. Do yourself a favor and book directly with whoever will be doing the installation. I will never be using this service again. My updated delivery time and date (after the third or fourth time being rescheduled) was yesterday, 1/22/2022. The delivery window was between 7:30 am & 1Pm. After not receiving any notifications or calls all day, I get a random call about 5:30 PM from a guy saying he’s here to install my tv. They sent one guy with no help (I have a big heavy 84 inch Sony Bravia) so obviously he needed my assistance. He then proceeded to tell me about how he deserves a tip because the bracket was located 45 minutes in the opposite direction from the store they told him it was at (Apparently they told him to pick up the bracket from Hawthorne, CA but it was located in Sherman Oaks) Obviously he did not receive any tip. These people will give you the run around and make any issues seem like it’s your fault or like you made a mistake. The only mistake is giving your money to these people.