Customer Ratings & Reviews

It wasn't the Geek Squad (as we requested). It was their third party installer. They did a horrible job.

I rate this NO stars. I purchased this service on 12-08-20 for mounting on 12-19-20. They did not show up. It took an accumulation of 10 hours on the phone to get NO acceptable action. I had to drive 600 miles to do the mount myself. Not including having to go to the store in a pandemic to retrieve my purchase. Dangerous for a 70 yr old guy like me. I had to go to my nearby Best Buy to get a refund which hasn't been done yet. I was offered $100 gift card for my inconvenience from the call center but never received it. I could have bought the TV and mounting bracket cheaper and delivered to me before 12-19-20.

scheduled install for 2 - 70" TV's a week in advance for 9-16-22 7A-1P, waited all day no show and no call until 4:40 PM, rescheduled for the next Friday 9-23 again 7A-1P, told wed be 1st, no call no show until 4:30 PM, installer showed up at 5PM to install 2 - 70" TVs ALONE. Poor customer service, poor communication. Nobody wants to acknowledge deficiencies, horrible online and phone service, got passed around like a football. Will NOT go thru this again EVER

Poor Service X 6 times. I had taken off of work on 6 occasions to have installation of a television and hook up to an existing theatre. On 4 occasions, Best Buy has sent the wrong person for installation. On the 2 other occasions, the person said that they had come and no one was home! Really. Worst serviceI have ever seen and would never buty a product from them again

The Agents performed in a professional manner, but the mount itself was a disappointment. It is not strong enough to allow shifting TV left or right.

If you purchase the Geek Squad tech coverage be warned… If you try to use it after your initial purchase in store the service is very difficult to schedule and it’s when it’s convenient for THEIR schedule not yours to do the work. Moreover, you’ll have to go through a lengthy question process just to use the service. When someone finally does arrive at your home they do great efficient work. Just don’t go into expecting all that’s promised when you make your intial purchase no matter how much you spend.

tv was mounted - can not pull out like I was told it would - not sure if the is the fault of the sales person or squad. I purchased the more expensive one for that purpose and did not get results.

The agent destroyed our wall, was rude, and clearly rushed the project. Best Buy gave us the runaround and did not resolve our issue.

the contract installers mounted the TV's OK, but they messed up the Roku set up; Geek Squad was here about a week later for an unrelated task and they fixed it all

Terrible. This is for the 85 inch Sony initial install. Third party did not know how to set up the audio equipment properly and told me that it did not need to be programmed because “these new Smart TVs are so smart that they program themselves.” The techs left the box that the tv came in on the floor and did not offer to take it down, that last words before leaving were “you’ll get a text asking for a review. Please give me all 10’s”. BB needs to do a better job of not only vetting 3rd party but vetting their own techs as well. Some of the Geeks are neophyte

It is now 6/17/2023, one month after the initial purchase date. Two visits have been made to my home and my tv is still not mounted. Currently, I am scheduled for a 'consultation' on 6/28/2023, a full 6 weeks since the initial purchase. I do not need a 'consultation'. I need my TV mounted. I have never had this type of issue with Geek Squad in the past.

yesterday we received some TVs got some shady installers ( not Geek Squad as promised) and used our restrooms without our permission, we placed an order before this one and are are still waiting to get the tv installed been rescheduled 3 times going on my 4th attempt lets see what excuse they come us with this time so much Total tech free installation that's if you can actually get them to come and install your TV's

I NEVER RECEIVE THIS ITEAM WENT TO THE STORE AND IT WAS NEVER RESLOVED , I GUESS THE PERSON WHO DROP IT OFF STOLE THE ITEAM , I DONT THINK IT FAIR TO HARD WORKING PEOPLE THAT IT HAPPENS TO AND NOTHING IS DONE ,

While installing the tv and soundbar to in wall mounting, the installer actually put the soundbar power box inside the wall, a MAJOR fire hazard! He cut the drywall opening so big that the plate is not secured to the wall. After phone calls and in store discussions, we are still waiting to hear a response back!

Horrible. Yet again geek quad was a no show and no notification on an 8000.00 order

This was horrible! The service was horrible! The scheduling was horrible, yhey kept canceling! Then when a technician finally showed up, they said they didn’t know how to mount my TV. I had to end up having a family member come and mount it! Which they did with no issue! This is not a service, I would ever try to utilize again! They contract the work out to others!

This was horrible! The service was horrible! The scheduling was horrible, yhey kept canceling! Then when a technician finally showed up, they said they didn’t know how to mount my TV. I had to end up having a family member come and mount it! Which they did with no issue! This is not a service, I would ever try to utilize again! They contract the work out to others!

Tech never showed up it's the holiday and I still have no mount or TV installed

After the tech left, I figured out things left undone myself. He wasn't able to connect the TV we moved downstairs. It took my awhile, but I did.

Not good at all. The installer didn’t know how to install the 98 inch tv.