Customer Ratings & Reviews

The crew was very professional and courteous. Total respect for others property.

The installers that hauled my old TV away were professional, courteous, and very fast.

Great service...........................................

The guys who delivered my new TV and took away the old were very nice, friendly and courteous.

The men who arrived to retrieve my old TV were great! They arrived early during the delivery window, and retrieved the old TV without incident.

TV haul away perfect service for those don’t want to move tv yourselves

Techs were super friendly and quick. Old TV hauled off in minutes

The delivery team was extremely quick and professional in moving the tv out of my home.

No questions ask they just took it away, love that.

Hauling the old tv was one less thing for me to worry about. Thank you.

on time and very friendly. showed concern for our floors.

Very happy with the reasonable cost on Best Buy haul away service.

You’re not going to use that old TV. Just recycle it.

After not having TV in the living room for 3 months due to issues with set up, and then initial TV that was purchased having a cracked screen, I am pleased with the Samsnung I wound up with.

Everything was set up nicely and taken away thank you

The gentleman text that he would be here in 40 minutes but didn't show up until one and a half hours later. He spoke very little English. We paid an additional fee to have the apps installed and a demo on how to use the Tv. He started to install random apps, didn't ask which ones we wanted, kept shoving his phone in my face and when I asked a question he said I don't know. He left without apps installed and no demo. I had no idea how to even get to the screen to watch our cable. I had to contact someone else to help me get it set up. What a waste of money. If you are going to send someone out for a demonstration make sure they speak the same language as the consumer.

The Samsung was delivered! They removed all of the packaging in a timely manner!

We decided to keep our old television and donate it. When I asked about getting a refund for this fee, I was referred to a second chat, then told I had to call a number, then was put on hold forever and then told that I had to wait 24 hours. Been given the run around so much that I gave up and never got my refund, which is I'm sure what they are banking on.

This was a VERY disappointing experience. It took three different services to perform a simple exchange of one defective TV for another. Your operations are siloed and don't communicate between the store and the field. The store could not write a clear order to remove the new defective TV from the wall and replace it with a new TV. You haave to get your act together.

Best Buy is an absolute joke when it comes to delivery and haul-away. I was lied to from the start (told two teams were coming—false), then it took 8 days and 5+ phone calls just to get a TV picked up. I made it idiot-proof by leaving the TV outside and telling every rep who called, yet the pickup crew said they never saw a single note. This is the third time I’ve dealt with their garbage “communication” system, which clearly doesn’t exist. If I ran my business like this I’d be bankrupt—Best Buy survives only because of their protection plans, because their customer service and installer coordination are a total failure.