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Customer reviews

Rating 4.8 out of 5 stars with 310 reviews

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  • Service

    Rating 4.8 out of 5 stars

  • Professionalism

    Rating 4.9 out of 5 stars

  • Expertise

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's overall performance, particularly how it managed the initial setup, and its portability. They also highly value the convenient removal service, the ease of handling, and the professionalism of the staff involved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 310 reviews
  • Rated 5 out of 5 stars

    Super helpful and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy and helpful experience. Brought the new tv in and took the old tv out. The entire encounter was about 1 minute long. Best way to go about getting rid of a very old or bust tv. Saves you a long trip to a tv recycling center. The men were also super friendly and personable. The one man asked why I’m getting rid of such a new and great tv and told him my daughter threw a toy at it and broke it. He was laughing so hard it was great. He wasn’t laughing at me but laughing because he was sharing his own experience and told me he had kids and he totally relates. It’s a very pleasant encounter on top of great and professional service as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Take away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old Samsung taken away with no problems. Makes buying new so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hauled Away my Old TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is extremely helpful since I did not have a way to dispose or transport on my own

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job delivering and setting up my new TV! The picture is great and so easy to use for this old gal in her 70s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes life easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time over pass 2 three years using this service and it’s worth the price. Service technician arrived earlier, was very professional and knowledgeable about the installation. Was in and out in no time. He was very respectful of my property ( wore slip over shoe covers without being asked to do so and protected walls from damage during removal of old TV).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly as started

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team dropped off my new television and took away the old set along with the bag containing the tremor and power cable. No questions asked. No muss, no fuss.

    I would recommend this to a friend
  • Pros mentioned:
    Handling

    Rated 5 out of 5 stars

    Haul away Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the old large tv away no problems. The gentlemen were great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery and haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and haul away was fast and efficient. Delivery was timely per schedule provided.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Orlando Martinez

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and install were great. Suggestions were made to improve my entertainment. The installers cleaned up the area afterwards. They instructed me on the tv. They were extremely professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with Best Buy tv haul away. It saved us a lot of worry and hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered and installed my tv were awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best Buy Haul away my old dead TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery folks hauled away my old dead TV quickly and cleanly. I didn’t have to worry about disposal/recycling as they took care of it all.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul-away guys took the heavy, old TV for me, so I didn't have to.

    I would recommend this to a friend
  • Pros mentioned:
    Removal service

    Rated 5 out of 5 stars

    Very pleasant young men.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guys packed up the old tv and hauled it away.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were on time, highly professional and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service, polite crew.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul-away crew were polite and professional. Brought in the new TV and removed the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great pick up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was quick and the team that picked it up was great . I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    See you later TV with line down the middle of the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the old TV away, 82 inch was way to big for me to handle

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality with the additional free Samsung channels is a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic In-Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the service. The two individuals who came to my residence were very professional. They made sure the placement of the television and use of the features of the device were clearly explained. They removed my old TV with no issues. I would recommend this service especially if you are looking to have your TV mounted on the wall.

    I would recommend this to a friend