Customer Ratings & Reviews

They know what they are taking about and are great to work with

We love this TV! The picture quality is wonderful and love that it has Amazon TV Fire built in. The ability to talk into the remote helps us a lot.

As part of the total care membership, my TV was replaced when the Geek Squad felt that it had an issue. It wasn't a simple thing, as the problem was mostly between how it interfaced with the PS5. The new TV they brought fixed the problem. So, they were right, and set the new one up for me without a hassle.

The Geek Squad is the only way to go. I was offered a 3rd party installation but i like to stay in house...they were great!

great mount! Geek Squad did an awesome job installing our wall mounted tv and sound bar. Highly recommend the Geek Squad

Excellent service, quick install and friendly service!

I had to exchange a tv for a different model so the Geek Squad had to come out and and take one tv down as they delivered a new one. They did an excellent job with no issues whatsoever.

excellent unmounting of tv. It was done on a fireplace and the technician was very careful.

Did an excellent job. Quick and efficient. Very personable.

First, the installation was quick and flawless. The agents are professional and it showed in the quality of their work. BUT. They were here because I was replacing a recently purchased Samsung TV. Previously a Geek squad appeared to troubleshoot some issues I was having controlling devices connected to the Samsung. By the way, I use Amazon Echo (Alexa) to control many devices in our home They determined the Samsung just didn't play nice with them. Best Buy stepped up and we ended up replacing the Samsung with a Sony. Hence the reason the current visit. Unfortunately one member of the squad spent about 15 minutes quizzing me on how I used the Samsung and offered advice on what I was doing wrong. I have no ideas why we wasted the time, when their task was to replace the TV. That spoiled what should have been a pleasant experience.

The professionals who set-up my TV did a great job. THANK YOU‼️

Michael and his crew were THE BEST! They were friendly and professional. There had been an issues with the first television and Michael called Customers Service and had a new one ordered. He then came out and installed the new one which worked well! I was very grateful for his help, and his communication that helped cut through some of the red tape with the initial television.

I had mine mounted in the corner of my bedroom. It makes very easy to tilt or move in either direction. I first had a 75 inch TV on it that unfortunately was defective. I now have 65 inch TV on it. It allows me if I want to swing it towards my desk or bed. Being as adjustable as it is, I was able to find a sweet spot where it is perfect for viewing at either place. Very pleased with the mount and the installation by the Geek Squad!

The technicians did a great job removing our old TV and installing the new one.

Geek Squad guys arrived on time, connected all my components, and did a fantastic job. They showed me how to operate my new tv as well as helped me log in to my apps

All personnel involved were fantastic. Thanks for all your help.

The Geek Squad person arrived on time and quickly and efficiently removed the television set we decided not to keep. He gave me an idea of other tv sets to consider in its place. 10/10 would recommend Geek Squad technicians.

The guys at Geek squad really take care of you and really know there stuff.

They were great ! Knowledgable did a great job in perfect time!

Geek squad made it effortless and totally worth being a total tech member!