Customer Ratings & Reviews

nice pictures from any tilt or angle..sone blurring..good pucure modes...sound quality is weak point..best buy service is excellent

The true Geek Squad only works Tuesday thru Thursday! I had this install scheduled for a Monday and received a rude call from a third party install team member late Sunday night who threatened to cancel my install if I didn’t call back that evening, mind you it’s 8:30 on a Sunday evening. Then tells us he wouldn’t be here until after 5:00pm, ok fine. Then no show! Had to rebook this install with the store manager and wait another week, and we are Total Tech Members I guess that doesn’t get you much anymore. Second install team (Geek Squad) employees did a good job mounting our television back on the wall and hooking up our sound bar.

Efficient installation. Polite and attentive to our questions

Arrived early and got the job done fast. Great experience!!!

Abraham did a great job, even fixed the holes left by the previous owners. Made sure that all the TVs were level and nothing broken during the move.

They came, installed the TV, and had us up and running in no time. Why DIY when you can use Geek Squad?

When i actually got the service i paid for the techs were great. The problem was Best Buy kept canceling the appointments just before they were to arrive. The phone person in Mexico was no help at all. Thankfully you have a great store manager (Brian) in Quakertown PA. He was able to get someone to my house to do the uninstall. You need to have a better phone system so that you can talk to the actual store you are doing business with.

Professional service. The staff was efficient and helpful. They were friendly.

The geek squad prepared my entertainment center for moving and everything arrived at my new location and worked fine

My TV was uninstalled from the wall and placed back into the box in preparation for moving to a new home. Great job.

Came in unpacked tv. Installed all plugs & cables, then went over all devices for later use.

Through no fault of Best Buy, the television screen was damaged right out of the box. The service person immediately let Best Buy know, so they would elevate the urgency of getting a new television installed. Another television was installed within a week.

The Geek Squad showed up at the scheduled. They were very professional and efficient.

Bought this for new TV and had the Geek Squad install it. Works great and allows you to pull the TV away from the wall if needed.

The geek squad came and adjusted my new tv they were awesome

Friendly and hard working. Knowledgeable about the whole process of installing the system.

From the sales person in the store to the Geek squad install crew I have nothing but the highest praise. These people were great! Very knowledgeable and very helpful and respectful to me. Great team all the way around!!

TV was defective and replaced with another. Was under warranty. Even the part which was to be replaced was broken, hence, resulted in a new TV

To my Surprise the mount that I had purchased was not compatible with the TV I had purchased. The service person found this out right away. He informed me that he had one on his truck that he could install for me #$99/$100. After having such a hard time scheduling this appointment it was in my best interest to purchase and get the job done.

did a great Job, very fast, and set up all the contorls