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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1909 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers highly value the overall performance and speed of the "Uninstall of a Mounted TV/Display up to 55”" service, with users describing the process as effortless and hassle-free. Many appreciate the connectivity aspect, mentioning successful integration with various devices. However, some customers have noted that the service does not include patching holes or packing up items after the uninstall.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,909 reviews
  • Rated 4 out of 5 stars

    Questionable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i actually got the service i paid for the techs were great. The problem was Best Buy kept canceling the appointments just before they were to arrive. The phone person in Mexico was no help at all. Thankfully you have a great store manager (Brian) in Quakertown PA. He was able to get someone to my house to do the uninstall. You need to have a better phone system so that you can talk to the actual store you are doing business with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of tv from fireplace wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent unmounting of tv. It was done on a fireplace and the technician was very careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know what they are taking about and are great to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a 75 inch TV on the recommendation of the Best Buy IHC (in home consult) guy that came to our house and measured and recommended what we should buy. Huge mistake but that is for another review. The 75inch was installed without any problems at all, it just looked completely ridiculous for the space we were putting it in. So GeekSquad came out and took it down and reinstalled a 65 inch for us. No problems with either install or the removal of the 75 inch. The guys were great. Super friendly, knowledgeable, did a really professional job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad tv adjustments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and adjusted my new tv they were awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unexpected Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To my Surprise the mount that I had purchased was not compatible with the TV I had purchased. The service person found this out right away. He informed me that he had one on his truck that he could install for me #$99/$100. After having such a hard time scheduling this appointment it was in my best interest to purchase and get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast fast fast!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that came to remove and reinstall my new tv were fast and very nice to talk too. I had a great experience with them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    As inspected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great Job, very fast, and set up all the contorls

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completed as requested. No issues. All good!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removing Tv from wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Friendly and they knew what they were doing. The Geek Squad service is great but, the cost is not.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents moved my old tv down off the mount and reassembled its feet to put it downstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    MOUNT OF TV BY GEEK SQ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65" TV WAS INSTALLED TO MY REQUEST AND SPECS PERFECTLY BY 2 PROFESSIONAL COURTEOUS GENTLEMEN

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient tv uninstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dismount team was efficient and quick. No complaints. Came early and had great communication.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad installed tv professionally all is grea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my tv and did a great job. Love my tv lots and so thankful i made the purchase including the warranty package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As usual, the Geek Squad did a professional job‼️.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professionals who set-up my TV did a great job. THANK YOU‼️

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Definitely Geeky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First tech Trevor Herring was fantastic. The second tech was excellent. Techs 3 and 4 not so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent follow up service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Through no fault of Best Buy, the television screen was damaged right out of the box. The service person immediately let Best Buy know, so they would elevate the urgency of getting a new television installed. Another television was installed within a week.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient it was being them unstalling the tv

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Hurray for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected i to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job. Quick and efficient. Very personable.

    I would recommend this to a friend