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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1905 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,905 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad didn’t do a very good job with this installation. Left a mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 saleswomen who helped us were the best. Kind, bright and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GRERAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and friendly, answered any questions or concerned that I had thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smooth transition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was smooth adam and his protégé went through the details as far as taking his time to explain all the functions that comes with the tv. Very helpful...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grayson316

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large 82 inch. The first TV lost it’s picture before 30 days. The replacement seems to be fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took my TV off the wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very efficient and careful when they were taking the TV and the mount off the wall for our move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the optical port cover missing on a new tv. Called Best Buy and they came out and replaced it and set up the new tv. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. They were efficient and did an awesome job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mount is very functional. Good vaule buy. Recommended this item for the Bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents were skilled and mounted well. I will recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help me out with everything set up placement. High

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys. Help me out with everything set up placement. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech installed it to perfection. This mount is easily adjustable and flexible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT CUSTOMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were EXTRAORDINARY, KNOWLEDGEABLE, FRIENDLY and delivered EXCELLENT customr service!!!! Thank you as always!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very picky on the margin around the TV. The geek squad did not let me down. Great job!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, just was hard to get out return scheduled for pick up. To 4 calls before the system would schedule our appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounting tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting only great, but setting up service to mount was very sorry, Customer service is horrible too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    To Be Determined?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the third time the geek squad had to come for the same topic. The T.V. (Sony) I've recently purchased, from the beginning this T.V. has had an issue. The issue was identified, and determined as abnormal then. During the most recent visit 11/15/22 the T.V. was replaced. though the same problem still exists. For the geek squad & Best Buy a discussion has to be made whether to get a different T.V. our...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy exchange, salespeople very helpful, that's why we buy at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of tv wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was personable, knowledgeable and helpful. He got the job done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did an amazing job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was removed, and all the new equipment was installed very professionally

    I would recommend this to a friend