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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30 reviews

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87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 30 reviews
  • Rated 5 out of 5 stars

    Perfect TV Mount and Installation!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris 1 and Chris 2 installed our bedroom tv perfectly from start to finish. I am very particular about things being done right and watched these guys from start to finish. They were prepared, knowledgeable and very friendly and professional. They should get a raise! Best Buy should really treat these guys right because they are a golden asset to the company. They were meticulous with the entire process and kept everything neat and clean as they drilled holes in the wall in the set up. The placement is perfect and we couldn't be happier with Geek Squad. We purchased the 5 year warranty plan and member and are working them to help us plan, purchase and install another 85" TV with complete surround sound speakers in our living room. We are spending another $5,000 because of the Chris 1 and 2. We trust them with our purchase , wiring in our attic because of how professionally they treated our smaller installation. You are in great hands with Geek Squad and especially the two Chris'!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Beautiful Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job mounting to 65”+ TVs in two different rooms, including install of the components box and concealing the cables. They were right on time and very thorough and helpful throughout the entire experience. Both rooms look great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great experience with the 2 gentleman that came to install my new 83inch tv . They were very professional and very knowledgeable of their job ! They gave me and my wife better options for mounting our new tv and sound bar .They did a great job myself and my wife are super happy we got these gents to mount our tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and knowledgeable. Very patient. I appreciated this service. My best experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad home theater install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas and Rowan provided an exceptional, professional and knowledgeable experience. Kudos, Bravo Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad was abke to do a custom cut for the box!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly service! My studs had odd measurements, which required cutting a part of the receptacle box to make it fit in. The trchnicians were able to do just that, and my Samsung Frame TV looks fabulous now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV purchase

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV, the team that came in to setup the TV were wonderful

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incompetent Installation Department

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting on installation, 3 weeks and counting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad installed our Samsung Frame TV and soundbar including a recessed box (provided by me) that contains the TV controller. Edgar and his assistant arrived on time as planned and provided professional, expert service. They cleaned up after installation and ensured everything worked properly. Edgar also provided his mobile number in case I have any questions later. Great service by a knowledgeable tech crew. Make sure you insist on Geek Squad technicians and not a 3rd party contractor who’ll try to charge you more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on patrol!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv and everything is working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount Tv and shelf experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luke and his partner were fantastic! they did everything that was asked of them and were respectful of the space they were working in. I would definitely have them do another job for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellent service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and did an awesome job. They were informative, helpful and knowledgeable. We had to make a location adjustment for the tv and the guys had everything necessary so we didn’t need to reschedule. Highly recommend these 2 individuals to anyone and would want them again if we ever need your services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Quality installation of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices. The agents who did the installation were very knowledgeable and professional and worked hard to make sure a quality job was done. I was very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed our Frame TV was professional, courteous and friendly. They took the time to answer all of my questions. They did a great job of explaining how to use our new tv and home was spotless after completing! Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation by Geek Squad.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an incredible job and were very fast. They seemed to be upset that they couldn’t mount it on the wall because the wrong piece came with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers communicated on the scheduled day of installation. They arrived on time and were professional and courteous. Our older tv was switched out and the new tv was programmed and running within an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can always count on geek squad to do the right thing! They hung out tv and refunded the parts we purchased when we did not use them, without requesting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Servies!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous service! Went above and beyond!!! Polite and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installers!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were terrific. Very professional and patient as we had to work around an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV competently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job mounting the tv flush with the wall. I was completely satisfied with the job.

    I would recommend this to a friend